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About Hilton Garden Inn Iquique
check-in 3 PM | check-out 12 PM
Property Location When you a stay at Hilton Garden Inn Iquique in Cavancha, you'll be near the beach, within a 5-minute walk of
Property Location When you a stay at Hilton Garden Inn Iquique in Cavancha, you'll be near the beach, within a 5-minute walk of Iquique Casino and Cavancha Beach. This hotel is 0.5 mi (0.7 km) from Brava Beach and 0.7 mi (1.1 km) from Las Americas Shopping Mall.
Rooms Make yourself at home in one of the 123 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access and wedding services.
Dining Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available for a fee.
Business, Other Amenities Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Facilities offered in Hilton Garden Inn Iquique :
Pets AllowedFree Wi-fiSafe-deposit box at front deskBreakfast available (surcharge)Dry cleaning/laundry serviceNumber of floors - 1130+More Amenities
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Room, 1 King Bed, Accessible in Hilton Garden Inn Iquique
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Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
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User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 281 reviews
VERY GOOD 114 reviews
AVERAGE 41 reviews
POOR 16 reviews
TERRIBLE 8 reviews
25 May 2018
Cordiality and good attention received at the reception and check out. Good level of service in general by all the staff. Spacious, modern and clean rooms. Breakfast and menu choices (dinner) were quite acceptable, combining recipes of traditional character along with other more international.
30 Mar 2018
Professional, Fun and Easy
Business trip and a great place to stay. Property seems new, it was very clean and the staff was very accommodating. English was not a problem for the front desk staff and the restaurant staff was more than able to make do in another language. Perfect location for walking to restaurants on the Peninsula and also for walking on the beach if desired.
04 Feb 2018
Nothing more than average
The exceptionally friendly and helpful staff could not take this hotel beyond mediocre
Nothing special but the again little to complain abot either
Well positioned for a walk along the beach front and a few nice restaurants close by
Friends getaway Traveller
29 Jan 2018
Good structure and amenities b....
Unfortunately this was by far the poorest service experience I have had in a hotel in the past decade. Generally, I have not seen any smile, we were not given any positive or kind answer and when many mistakes were repeated, some very serious, we were never given any apologies, except for a welcome drink upon check-in, which we are thankful for.
We checked-in with two rooms, on the 26-th of January. The process was extremely long. I could not tell if it was the standard procedure or just lack of experience. One of the rooms was mixed up and the receptionist came after us to the elevator to take the key away and let us wait another amount of time. The entire time, none of the two receptionists ever smiled.
The room and the amenities are very good indeed (we got room #803 and #809). The bathroom is generous and the view of the room is nice. Also very clean, as the housekeeping is probably the only well organized department within the hotel. As the bathroom sink was clogged, we called the reception on our arrival day, after 7 pm, to have it fixed. It did not happen and it was obviously very unpleasant to use the water until next morning. We had to insist next day to have it done.
The bars are just sad. Always very few customers and lots of staff hanging around, not bothering to take orders. We have used their services twice (down stairs and the rooftop bar) and each time we had to go to the bar and ask for drinks because we were not approached. When they finally arrived, the drinks are indeed good. When we went upstairs, it was for the aperitif, so drinks before dinner. When asked for salty nuts, the waiter just said no. I insisted, on the ground that it is expected from an international hotel bar to serve nuts with drinks before dinner, at least a couple of olives... Literally, the waiter said to us: let me talk to my boss and see what it can be done about it. We felt wrong because a regular request became doing us a favor, which was not our intention. The lady boss arrived with a selection of nuts and plainly advised us to order sushi or something similar from the menu, next time. I found not just the attitude impolite but also the suggestion kind of bizarre.
Another technical detail about getting to the rooftop bar - the only way to the bar is to cross the pool area, where the floor is excessively moist, so you might reconsider it if you are well dressed and ready for aperitifs (as the pool is open until 10 pm, there are still guests hanging in swimming suits).
The welcome waiter at breakfast was the only truly kind person we met, among the staff, she did smile and talked nice to us. The rest of the breakfast was a very mediocre experience. Scrambled eggs were made with poor quality egg-powder (I may kindly suggest real eggs next time, as it not a remote area), pastry was half-way frozen when set on the buffet, the only sugar-free option is instant oats. However, there is a basic selection of fresh fruits as well as fresh omelets and fried eggs which can be ordered upon request at no extra charge. We had to discover it ourselves as it was never introduced to us.
The check-out was another bad experience. We just found out that upon check-in, we were assigned a more expansive rate than initially booked. Moreover, the credit card was charged with an even higher amount, by mistake. At the end, the situation was solved and the balance was correct. No apologies, whatsoever and not asked for a feedback, even formally, as the habit upon check-out is.
We might have been an exception or had bad-luck, but my friends and I are not very eager to repeat this experience and we do not recommend it to our acquaintance either. All I am saying is that I have a certain amount of travel experience and, in our particular situation, this hotel had a very poor service.
09 Dec 2017
Low quality restaurant
Slow service, missed a dish in our order, waiters dont really care about providing service to customers. Typical low Chilean service type of place. Waited 2 hours (after frequent demand to the waiter and manager in charge) for the missed dish. It’s a disgrace.
Will not go there again and definitely don’t recommend. Avoid it at all costs!