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3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Grand Monastery

PAMPOROVO,

SOLDOUT for the selected dates

3.5

GOOD

About Grand Monastery

check-in 2 PM | check-out 11 AM

Property Location When you stay at Grand Monastery in Pamporovo, you'll be steps from Pamporovo Ski Resort. This 4-star aparthotel

Property Location
When you stay at Grand Monastery in Pamporovo, you'll be steps from Pamporovo Ski Resort. This 4-star aparthotel is 8 mi (12.9 km) from Chepelare Ski Resort and 8.2 mi (13.2 km) from Smolyan Ski Resort.

Rooms
Treat yourself to a stay in one of the 300 guestrooms, featuring fireplaces and LCD televisions. Rooms have private balconies or patios. Kitchenettes are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Cable television is provided for your entertainment.

Amenities
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this aparthotel, which also features a nightclub and an indoor pool. Additional features at this aparthotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Dining
Enjoy regional cuisine at Grand Monastary, one of the aparthotel's many dining establishments, which include 2 restaurants and a coffee shop/café. Wrap up your day with a drink at the swim-up bar. Buffet breakfasts are available daily from 07:00:00 to 09:30:00 for a fee.

Business, Other Amenities
Featured amenities include wired Internet access (surcharge), limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Grand Monastery Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

3.576 Reviews

EXCELLENT 30 reviews

VERY GOOD 17 reviews

AVERAGE 15 reviews

POOR 4 reviews

TERRIBLE 10 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Julie H

Couples Traveller

18 Mar 2018

OK but nothing great; wouldn't....

Hotel quite basic. Small lobby. Nothing very professional. Constant bags of rubbish/linen piled around the hotel. Escalators to go up the numerous floors; difficult to carry luggage and ski gear down as not all escalators reverse their direction. Ski room small with no lockers or boot racks. Access to slopes not easy. No staff in uniform. Apartments seem to be mix of hotel and privately owned; very old fashioned. Daily housekeeping pretty ineffective; only enough water in tank in bathroom for 1 shower. Need to wear swimming hat to use pool. Car park very difficult and poorly maintained. Hotel too expensive for what it is; felt like maximum 3 star. Better hotels in area.

Doroteya V

Family Traveller

05 Mar 2018

Grand disaster!!!

I do not know where to start: - staff - completely incompetent and unfriendly - Smoking area - all around the hotel, even in the SPA reception, even in the restaurants, even in the corridors and in the company of kids; - smelly, dirty and poorly organised space; - rooms dirty and hot - heaters can either be on or off - bathrooms - you do not wanna know - somebody thought it is funny to build a staircase up to the last floor so that it brings you right on the ski tracks, but forgot to check whether the ridiculously cheap flooring is slippery when wet. - there is a huuuuge parking - but beware - you would probably be not able to stop there as the bell boys are more busy to show off then to clear the snow mountains that have piled up throughout the winter... I think I can write book. To simplify - do not throw your money to cause yourself such a bad experience

susiec931

Friends getaway Traveller

28 Feb 2018

Great place.

We usually stay down in Chepelare but this year because I had my two girls with me (8 & 6 there first ski trip) I chose to stay nearer the slopes. What a great place, right on the slopes. The apartment was very clean and tidy and well serviced during the week. We ate in the restaurant which was part of our package, the food was very nice, thankfully there was spaghetti with tomato sauce on for the girls. The swimming pool was lovely the girls had a ball, if only I could of got in for a massage, next time! We also used the games room one night, if you went there every evening you would spend a fortune. We had a most enjoyable stay & hope to be back next year. Thank you.

Antoniya A

Family Traveller

16 Feb 2018

Terrible!

--- reaching the room was the worst experience ever! Too reach the apartment we had to take 6 escalators (or 200+ stairs when the escalators were not running), followed by a long corridor and 2 floors with an elevator. There is only one escalator that can run both ways, so you have to wait if someone is going in the opposite direction, stop the escalator with a button, wait 15 seconds and HOPE it will eventually start. It rarely happens though. Try carrying a fully winter equipped toddler with a sleigh in one hand. Or ski. Or bags. Hell! - the parking was terrible. Not enough places, it was full of snow, people cannot go out with their cars, chunks of ice falling from the roof and instead of someone taking care of it there are warning signs (park and walk at your own risk, our hotel is not safe and we don`t care about it) - the food at the main restaurant was poor - the pool and the saunas were cold. You should pay 10lv for a bath robe (and buy/bring a swimming hat) - there is no free wifi at the hotel (probably to make the UK visitors feel at home)! - there is no ATM, instead there is a currency exchange burro and they charge you 4% of the amount if you want to make a card withdraw. - the apartment was cold, the toilet was really cold, the bathroom smelled awful - breakfast was terrible. No diversity at all. - poor organization, you cannot charge anything to the room and should bring cash with you all the time - really cold corridors, you should wear a coat to reach the reception - the cleaning ladies do not wash the dishes or make the beds, they only change the recycle bins and add a new roll of a toilet paper + the Mehana on the second floor was really nice. Good and cheap food, and nice service, I recommend it + the apartment was spacious + the location is nice - close to the slopes + cheap + nice playroom for the kids Overall, I will never ever go there or recommend this hotel. Stay away!

Elena R

Family Traveller

04 Feb 2018

Terrible!

Such ?? places should not exist. Huge chaotic buildings right in the woods. Soooo many people everywhere! Getting to and find a place on the payed car parking is the biggest challenge on earth. No ice cleaning on the ground. Big pieces of ice and snow fall from the roof. The buildings are obviously built with the worst quality and cheapest materials. Never, never make the mistake to go there

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