ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Mercure Goiania Hotel

Avenida Republica Do Libano, 1613

4,653

3,722

Per Night for 1 room

Best price for your stay in Mercure Goiania Hotel. 2X refund if our rate is not cheaper!

4

VERY GOOD

The Lowest Rate Guaranteed.

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Book now, pay at the hotel. Card will be charged as per applicable cancellation policy.

1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

Standard Room

3,722

4,653

3,722

Total price per night for 1 room

Non Refundable

Booking Policy

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About Mercure Goiania Hotel

check-in 2 PM | check-out 12 PM

Property Location With a stay at Mercure Goiania Hotel in Goiania (West Sector), you'll be within a 15-minute drive of Areiao Park

Property Location
With a stay at Mercure Goiania Hotel in Goiania (West Sector), you'll be within a 15-minute drive of Areiao Park and Feira da Lua. This hotel is 3.5 mi (5.6 km) from Flamboyant Park and 0.5 mi (0.9 km) from Almirante Tamandare Square.

Rooms
Make yourself at home in one of the 177 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities including a health club and a sauna. Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance.

Dining
Grab a bite at Cafe Mercure, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Goiania? This hotel features 7876 square feet (732 square meters) of event facilities.

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Select room

Choose a room with below filters and room types

  • Including Meal(s)
  • Free Cancellation
  • Pay At Hotel

Standard Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

20% OFF

Non Refundable

4,653

3,722

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

20% OFF

Breakfast Buffet

Non Refundable

5,287

4,229

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

4,653

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

4,654

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,287

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,288

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

4 more tariffs available

Superior Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,247

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,249

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,881

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,882

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Superior Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,247

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,249

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,881

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,882

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Deluxe Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

5,841

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

5,843

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

6,475

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

6,477

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Privilege, Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

7,029

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

7,031

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

7,663

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

7,665

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Privilege, Room in Mercure Goiania Hotel

Room Image

Air conditioning,Room service (24 hours),Smoking And Non-Smoking,Hair dryer,Free toiletries,In-room ...safe,Phone,Minibar,Desk,Iron/Ironing Board,free wifiMore
Room Only 

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

7,029

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Free Wireless Internet

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

7,031

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Breakfast 

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

7,663

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 04 Nov, 2018.

INCLUSIONS

Breakfast Buffet

Breakfast Pay at Hotel

Breakfast Buffet

Free Cancellation before 05-Nov-2018 11:00 PM IST

Pay at Hotel

7,665

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-11-05 23:59:59 (destination time). Cancellations made after 2018-11-05 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

1 more room type(s) available

Mercure Goiania Hotel Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

41222 Reviews

EXCELLENT 479 reviews

VERY GOOD 534 reviews

AVERAGE 124 reviews

POOR 54 reviews

TERRIBLE 31 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

WolfOfRock

Business Traveller

07 Sep 2017

Choice for quality

If you're travelling to Goiania for the first time I suggest to take a room in Mercure hotel. The room and the service is allied with the worldwide quality. I liked a lot also the breakfast room both for the location and the food. Overall a very good hotel.

BernatDesclot

Business Traveller

21 Jun 2017

In line with the chain standar....

Good option for a business stay in the city. Rooms are large and comfortable, with a ample bathroom. Service is friendly and efficient. Breakfast in line with Mercure standard: nice variety and well prepared. We also had lunch here. Nothing special, but comfortable and well served.

Mikiduta

Business Traveller

21 May 2017

Pleasant stay for my business ....

I have stayed here for 12 days and overall it was a nice stay. Check-in was fast and Walker one of the few employees speaking English was very friendly and helpful. I received a room at 10th floor which was very spacious and with almost all facilities I needed: comfy bed, LCD Tv, minibar, office desk area, A/C, safe, plenty of space for my clothes and a nice bathroom with shower. The hotel offers in the room rate a good breakfast with omlettes, cheese, ham, pastry, fruits (pineapple, papaya, watermelon) and nespresso coffee. Pao de quiejo is also part of the breakfast. The hotel offers also laundry service which was quite fast and efficient: in only 24 hrs my clothes were properly washed and ironed. The only things that the hotel has to improve are the lack of slippers in the room and very poor English language knowledge among the hotel employees.

Catherine P

Business Traveller

15 Feb 2017

Very disappointing!

The hotel is pretty well located, but this is the only positive point. It's the very first time in Brasil that I have to pay for my all stay (3 nights) right on my arrival without even seeing my room! The service at the restaurant was pityful with rude waiters. Some staff at the reception desk would benefit some training to be more polite with customers. The carpet in the corridors smells badly and only a little bit in the room. It amazes me that such an hotel calls itself Mercure.

fabiano2017-nash

Solo travel Traveller

13 Feb 2017

Terrible experience!

This hotel is a joke ! I I stayed at their property in Goiania, Goias while in Brazil to attend a friend's graduation. and The organizers suggested this hotel, due to its proximity to the convention center. Based on the pictures online I decided to stay here. Worst mistake I've ever made. I booked two nights at a staggering $360 bucks per night "pretty high for this particular city" and everything was terrible! I'm gonna point out everything that went wrong so that you can have an idea of what you're going to experience, should you decide to stay here! Keeping in mind that there are several other options in the area at a lower price and better service! •slow check in, not friendly and very dry front desk agents • no iron boards or iron in the room, when they state on line that such item are provided. •called front desk twice and requested an iron, it took them 45 minutes to bring "just the iron" and it didn't even work properly "iron was leaking water" • had to iron the shirt on top of a towel on the desk "nearest electrical outlet" •Nespresso machine in the room is filthy dirty water in the tank stunk pretty bad! •room wasn't properly cleaned before I checked in . An old "guest amenity fruit platter" was sitting on the table. Fruits were already rotten and smelling bad with ants crawling around it. •curtains in the room don't close properly, so if you're sensitive to light, this could bother you . • only two towels provided in the bedroom •ran out of towels and had to call the front desk several times for more towels and never got it . •ran out of water in the room, tried to buy one as I walked in and front desk agent literally couldn't get me one and told me to go the room and call room service, when they have a bar right next to front desk. Yes this really happened !! •breakfast buffet was decent, however, milk in the machine was out! Asked for more milk and she pointed to the thermal container, but the milk was cold. I politely told her that the milk was cold and she didn't even offer me to get some more milk. • at this point, I'm on my second day and still waiting for more towels, by the way ! •had the filet parmigiana at their restaurant. It is terrible ! Rice was cold and so was the potatoes. •waitress took my order and then disappeared. "Chef" or a kitchen staff brought the food to the table, dropped off and walked away. Never saw anyone else after that. I needed some condiments, more drinks and no one ever came back . • at this point I couldn't care less if they had dessert, since I wasn't gonna be able to order one anyways. • waited for almost 30 minutes to see if someone would show up and finally got up and went to the kitchen, same kitchen person who dropped my food, gave me my bill, I paid and went back to my room. •still no towels •stopped at front desk and asked him for a towel and he insisted in telling me, he'd send it to the room. Almost an hour later and no sign of a towel, I called again . •New front desk agent tells me he doesn't know anything about a towel request and says that he's going to put in and order . Finally, 15 minutes later I get a towel. • went to dinner "outside the hotel" didn't wanna take a chance again. Plus who wants bad food accompanied by bad service? •came back from dinner and one of my friend who's lives in town came over with me and we talked for a while. Found out later they they charged me $80 bucks for a partial stay, for having someone come visit me! Yes, you heard this right !!! •brought all the issues I've had up until then to the front desk agent and he basically just looked at me and and said that there was nothing he could do ! So, this hotel claim to offer a service that they clearly don't provide! If you must stay in the area, Castros park hotel is a bit older, but they are known for superb service. I'm regretting for hot staying there! I am really disappointed with my experience and I'm writing this in hopes to keep Savvy travelers from going through the same thing I did. The one star they got from me should go to "Shirley" at the bar. She's the only reason why I didn't walk out and went to stay the rest of the night someplace else. She makes the best lattes EVER, and is by far the most polite and professional employee I encountered in this establishment. Manager Mauricio was nowhere to be found!

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