Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
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User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 602 reviews
VERY GOOD 148 reviews
AVERAGE 40 reviews
POOR 15 reviews
TERRIBLE 11 reviews
31 May 2018
probably the most charming hotel i've been in... everything in the hotel is there to create an unbeatable atmosphere.. like a step back in time.
I loved EVRYTHING in this hotel and would certainly return.. excellent breakfast . perfect location.. the owners very kindly offered us a free upgrade (colleague hotellier not always do this..) and made our (too) short stay very very pleasant!.
Friends getaway Traveller
27 May 2018
I had high expectations going to this hotel with it being a part of small luxury hotels of the world and with those great reviews on tripadvisor. Booked a Junior Suite which was described as ”with a historic veiw of the centre” on the second and third floor.
At hotels like this you expect staff and management to be courteous and friendly and quite frankly something was missing in this hotel to make it at magnicifcent experience. First off the room was in the attic, though big and spacious the decor seemed dated and refurbished quite some time ago, the wiev was not as promised over the center but over the roofs on the oposite side of the courtyard. The room was very hot but luckily there was air conditioning, no ironin board but when we requested one was promptly brought up to the room. If i ever stay here again, which i will not, i will opt for a cheaper room since it didn’t really seem the extra buck to stay in this room, and if you have any difficulties with stairs this room is a no-go since there is no elevator.
I came in car to this hotel and had before arriving reserved a ”parking space”. The garage is a few hundred meters away from the hotel but easy to find. Coming back on the second day from an excursion to knokke i came to the garage and it was full, all the spaces were occupied and no free ones left. I called the front desk on my mobile (there are no staff in the garage) and they promised me that someone would come immediately. That really didnt happen. I had to wait for 15 minutes in the glistening sun before someone came. It turned out that they let the staff park in the guest parking as well even though i have reserved a parking. No explanation or apology was offered by the staffer she just said that i could ”use her space”. When i came to the front desk the staffer ther was also very coy, not offering an apology and just saying that ”you know, we have to park somewhere as well”. Since i apparently didnt have a reserved parking space and shared it with the staff i said that i dont expect to pay full price for this service and that you should give me an apology, he apologised half-haertedly and said that i could speak with the manager if i want an deduction. On checking out in the morning i raised the issue again and the owner came to see me, he was condesending, rude and started to give me a lecture about how there garage works. He asked me quiestions on what buisiness i was in and things similar to that. I saw no meaning in continuing this further so i ended the conversation and payed the bill. I have never been treated in this rude and condesending way earlier but whats missing from the hotell is clear. The manager sees himself in the business of milking the guests for every last cent, not in the hospitality business.
And as a extra they charge an extra 3% if you pay with american express (even though small leading hotels have an ongoing cooperation with american express)
25 May 2018
Nice building let down by poor....
The hotel looks very pleasant and is well placed in Bruges. On our first night we reported that the toilet flush in our room was very difficult to operate. The receptionist sent a young man to have a look at it. He couldn't fix it (which I didn't mind ) but he agreed it was faulty and informed the receptionist to get a plumber in the morning. When we came back the following evening nothing had been done I asked the receptionist why not and she said it was because I hadn't told the morning staff and anyway they are sometimes a bit hard and she thought there was probably nothing wrong. Her patronising attitude made it very clear that she though there was no need for an apology. I think she had rather written us off because my wife is in a wheelchair. Actually, I am a man who regularly cycles more than 90miles(140k) in a day and I have been using toilets from Himalayan huts in Nepal to 5star hotels in Miami since before she was born (possibly),so I reckon I am strong enough to work a flush and what's more, I know a bad one when I see it.
The following morning I asked the morning receptionist why she hadn't phoned the plumber and she said it was because the people in the room before us hadn't complained. I asked if she had looked at it and she said no, she hadn't.
For a 4 star hotel I think this is very bad service. Some staff training is called for and I reckon we are owned an apology.
The rest of my comments concern disabled access which is not altogether the hotels fault but I hope it is useful information
The ground floor room had easy access and an easy access shower but there are no handles in the bathroom or shower which many disabled people need. The Hotel advertises it's very pleasant canal side terrace but this is down a flight of steps and quite inaccessible for anybody who qualifies for a Blue Badge these days. As I said , this is not the Hotel's fault. It is a nice old building and obviously can't be modified but disabled travellers need to know this so they aren't disappointed when they get there
11 May 2018
Lovely Bruges Hotel
L’Orangerie is a beautiful hotel on a canal in Bruges. This centrally located hotel previously a former private home and a bakery has been transformed into a charming environ in which one can rest after a day’s exploration of Bruges. We selected a Heritage room. The room was nice however it was right on the street with the french doors opening directly onto the road. There was privacy shades which minimized the “peeping tom” aspect. Other than that there was several other lovely areas guests can enjoy such as the library and the dining room. The hotel had fragrant hyacinths and tulips, beautiful art work and helpful staff. We’d highly recommend the hotel.
11 May 2018
A pearl In the heart of Brugge....
It's a great hotel. Very beautiful, excellent location, clean and spacious rooms! Everything is very exquisite, right on the canal! Pets are welcome and the parking is not far from the hotel with good directions. I'd expect the staff to be more friendly and willing to help.