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About Hotel Eden Antwerp
check-in 3 PM | check-out 12 PM
Property Location When you stay at Hotel Eden Antwerp in Antwerp, you'll be in a shopping district, within a 15-minute walk of Antwerp
Property Location When you stay at Hotel Eden Antwerp in Antwerp, you'll be in a shopping district, within a 15-minute walk of Antwerp Zoo and Rubens House. This hotel is 1.7 mi (2.7 km) from Museum Mayer van den Bergh and 2.2 mi (3.5 km) from Antwerp Market Square.
Rooms Make yourself at home in one of the 66 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks, housekeeping is provided daily, and cribs/infant beds (surcharge) can be requested.
Amenities Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access and a picnic area.
Dining Breakfast is available for a fee.
Business, Other Amenities Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 48 reviews
VERY GOOD 153 reviews
AVERAGE 106 reviews
POOR 35 reviews
TERRIBLE 20 reviews
28 May 2018
Could have been better!
The hotel is located near the central train, 7 minutes walking, in the Diamond district. Rooms were ok but very basic. No pictures on walls, no free water. Ran out of kleenex & toilet paper on last day, thankfully had some. Breakfast 10 euros but not bad, hot stuff, cold stuff breads and coffee machine, all self serve. Nice court yard on the lowest level, can smoke there. Ok for the price.
02 May 2018
We were booked to spend four nights in the Eden Hotel but ended up checking out after two and moving to another hotel in the area. The hotel generally and our room in particular were filthy. There were coffee stains all up the wall in our bedroom, a nail sticking out the wall, chipped plaster, dust and hair on the floors, a piece of chewing gum stuck on the bathroom wall and a toilet cistern that would randomly start filling and draining noisily in the night.
We asked to move rooms several times and were always told no. I asked for a couple of spare pillows and was told it was unlikely they would be able to get me any - they finally showed up with one spare, however they were very poor quality, lumpy and unsupportive.
The room was so dusty that my husband and I both got bad sinus headaches which (coupled with the fact that we could not even move to another room) caused us to check out and move to another hotel at 11pm at night. The front of house staff are incredibly rude, unhelpful and patronising. We paid our city tax up front when we checked in at the hotel's request but then they refused to offer us a refund for the two nights we wouldn't now be spending with them at Hotel Eden. I was told there was nothing they could do and that I had to email management if I had a complaint. We ended up having to pay again at the new hotel we moved to.
Frankly the Hotel Eden was a very costly mistake that ruined our city break in Antwerp. We ended up paying in excess of £250 to move at short notice to another hotel but it was worth every penny to get away from the place.
15 Apr 2018
Reserved through booking service. Sadly misleading (parking advertised as free on booking service, asked for 20€ a night on arrival. This price is actually more expensive than the public parking nearby -18.50€\24h-, even for a guest staying for 2 weeks like me).
Customer service appalling at the front desk. Impolite, condescending to clients. Very unprofessional.
Room in half-basement, access from dim hallway. Small window, very dark. Stained floor, stained walls.
Stuck there for 2 weeks given advance booking. Already regretting it.
Friends getaway Traveller
02 Apr 2018
Cheap but good
Visited to take part in the WeRideFlanders sportive. I was aware it’d be busy so booked early. I wanted cheap basic but not a flea pit. It was less than £40 a night plus €20 parking and €10 for breakfast.
Rooms were very clean and tidy. The bathroom was exceptionally well looked after. Our rooms were large - we did hear the reception chap tell a guest that some rooms were very small.
Breakfast was excellent and good value.
The reception staff were friendly and helpful and spoke wonderful English.
The room was serviced while I was out.
I can not fault the place.
Central, cost effective and clean. Highly recommended.
29 Mar 2018
One night mid week
Good value for money.
Hotel little run down but beds very confortable. We didn t take breakfast as there is a great coffee/bakery place 50m away.
Hotel staff could be little more aimable. We had to wait quite a lot at check in and also check out because staff was answering phone calls instead of helping client who is there waiting