To cancel your tickets, simply follow the steps below:

1. Log onto www.makemytrip.com
2. Click on the Customer Support link
3. Click on Cancel Bookings
4. Enter the E-mail address given at the time of booking and the MakeMyTrip Booking ID corresponding to your booking
5. You can both select and cancel your entire booking or part of your booking.

Please note, the online flight cancellation facility is currently available for domestic flights within India only. To cancel an international flight, kindly call us.

All refunds are processed by the method of payment used in the initial transaction, except in the case of cash payments where the refund is processed through cheque or online transfer.

Once you have cancelled your booking, the refund is processed by MakeMyTrip within 7 business days. An e-mail confirmation of the refund amount will be sent to the email address given to us at the time of booking. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company.

You will not be able to use the online flight cancellation facility if:

• Your flight departure time is within the next 10 hours
• If there is an infant accompanying an adult.

For all such cancellations, kindly call us.

Please note, if your flight departure time is within the next 6 hours, you will need to call the relevant airline to cancel your booking. Kindly click on Airline Contact Information for more details.

If you have cancelled your booking directly with the airlines, you will need to to enable us to initiate the refund process. It is advisable to contact us within 48 hours of your cancellation request. Any later would require you to send us a scanned copy of your E-Ticket endorsed by the airlines. MakeMyTrip shall charge Rs. 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee.

To view and take a printout of your E-Ticket, simply follow the steps below:

1. Log onto www.makemytrip.com
2. Click on the Customer Support link
3. Click on “Print E-Tickets”
4. Enter the E-mail address given at the time of booking and the MakeMyTrip Booking ID corresponding to your booking

Please note, the print E-Ticket facility is currently available for domestic flights within India only.

The E-Ticket is emailed to the email address given at the time of booking within 2 hours of the time of booking and receipt of payment.

You can also log on to the Customer Support section on the MakeMyTrip website after 2 hours from the time of booking to view and take a printout of your E-Ticket. Simply follow the steps below:

1. Log onto www.makemytrip.com
2. Click on the Customer Support link
3. Click on “Print E-Tickets”
4. Enter the E-mail address given at the time of booking and the MakeMyTrip Booking ID corresponding to your booking
   

Please note, the print E-Ticket facility is currently available for domestic flights within India only. To request for an E-Ticket for an international flight, kindly call us.

An E-Ticket is a form of paperless ticket where an airline issues a unique number that you can use for travel. You can find this unique number on the top  of your E-ticket page issued by MakeMyTrip.

If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation. The PNR number ( You can find this unique number on the top  of your E-ticket page issued by MakeMyTrip.).  

It is mandatory to carry a government issued photo identification (ID) proof along with the E-Ticket copy. The same is verified by the airport security as well as the airline at the check in counter. On presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued. For international flights, your passport is the only valid photo ID proof that will be accepted.

In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket.

The following are the current baggage rules for international travel:

The following are the current baggage rules for Domestic travel:

Babies between the ages of 0 to 2 years are considered to be an infant.
Infants are not allocated separate seats.
For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket.

All domestic flights depart from and arrive at the domestic terminal. The exceptions are Air India flights, which depart from and arrive at the international terminal in New Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Trivandrum, Cochin and Ahmadabad. Some Indian Airlines flights also depart from and arrive at international terminal for few sectors. For details on the same, please write to us at service@makymytrip.com or Contact us on our toll free numbers.

If your journey requires you to transfer between the domestic and international terminals, it is recommended that you keep at least 2 hours and 30 minutes as connecting time

You can check the status for any flight departing within 24 hours by clicking on the Flight Status link.

It’s very simple and straightforward. Select your FROM city from the dropdown or type in the city name, select your TO city from the dropdown or type in the city name, select your journey date (in case of return journey please select the return journey date as well), select your preferred class of travel and click on Search.

You can either type in the city or station name or you can select your city from the drop downs. When you type a city name we provide you an option to either select all stations in that city (for cities which have more than one station) or select any particular station.

With return journey booking, you can book both the forward journey and the return journey tickets together. For example, if you need to travel from Delhi to Mumbai and back, book both the tickets (Delhi-Mumbai and Mumbai-Delhi) at one go and save time. You need to pay only once for the combined trip but you still have the flexibility to manage both the journeys separately.

Different PNRs are generated for both the journey legs and different tickets are issued for them. You can cancel either of them, either fully or partially (in case of more than one passenger) independently since they are basically two independent tickets with different PNRs.

Please select the Return Trip option provided on the search page (just above the TO city dropdown). While submitting the FROM city, TO city, journey date and class you would also need to submit your return journey date and then click on Search.

When you type a city name we provide you an option to either select all stations in that city (for cities which have more than one station) or select any particular station. Alternatively if you are not sure of the particular station the train departs from, we suggest you search for all the stations in a particular city (by choosing the option < City Name > -All Stations (like New Delhi – All Stations) when typing in the city name or choosing from the drop down). Thereafter you can use the filters on the search results page to filter the search results to show results only from or to a particular station or groups of stations.

Yes. As you type the station code we will give you a option to choose that particular station or all stations in the city that station is in whose code you type.

The different classes available are:
1A: First AC
2A: AC Sleeper
FC: First Class
3A: AC 3 Tier
CC: AC Chair Car
SL: Sleeper
2S: Second Class Seat

For more detailed info, please see below:

1. AC First Class (1A) : Offers air conditioned accommodation for two berths (one up & one down) or four berth (two up & two down) lockable compartments for overnight journeys ; linen/blankets; facility of shower/toilet at either end of the carriage & attendant services are provided.
2. AC 2 Tier (2A): Air conditioned corridor carriage that sleeps 46 people split up into two & four berth cubicles separated by curtains.
3. AC 3 Tier (3A): Air-conditioned 3-tier sleeper. Carriages are divided into compartments with six beds in each. The beds are stacked vertically in three tiers on either side of the compartments. During the day, the middle beds must be folded down flat against the compartment walls to allow passengers to sit on the lower beds. Two tiers of beds are also located outside the compartments, along the aisle. Toilet facility at either end of the carriage.
4. First Class (FC): Offers non AC accommodation for two berths (one up & one down) or four berth (two up & two down) lockable compartments for overnight journeys ; facility of shower/toilet at either end of the carriage.
5. AC Chair Car (CC): Air conditioned carriage with reclining seats. Only sitting accommodation is provided.
6. Sleeper (SL): Non-AC Sleeper class. Similar to AC 3 tier except that it is non-AC.
7. Second Sitting (2S): Second class sitting. It provides only sitting accommodation with bench style seats.

To search for availability across multiple dates, please check this box. We would show the availability for the date you search for as well as the following two dates. You may see the availability across more dates by clicking on the icon on the next page (search listing page)..

To search for availability across multiple classes, please select all classes from select class dropdown. We would show the availability for multiple classes for the chosen journey date.

If both the options are selected then we search for, and show train availability for multiple classes across multiple dates (the date searched for and the following 2 dates).

Recent availability search shows the recent train availability positions as being searched by our users for some of the popular train routes and trains. You can choose a class as well as the quota (Normal or Tatkal) to see the availability in a snapshot. However, this availability position is only indicative and we encourage you to search for the particular route and see the latest availability position for trains on that route.

For benefit of passengers who have to plan their journey at the last moment and cannot secure reserved accommodation, Indian Railways provide “Tatkal” ticket booking facility on payment of premium charges on 'first come first served' basis.

Some points to highlight with respect to Tatkal bookings are as under:

1. Tatkal bookings are  allowed in all classes except First AC and Executive class
2. Tatkal charges per passenger( in addition to normal ticket fare as on 29-dec-2005)
   
   

   Tatkal Charges
   Class	Non-Peak Season	Peak Season
   	Journey between 1st Feb. and 31st Mar.	Journey between 1st Apr. and 31st July
   	Journey between 1st Aug. and 31st Aug.	Journey between 1st Sept. and 31st Jan
   2AC	200	300
   3AC	200	300
   AC CC	75	150
   SL	75	150

3. Tatkal tickets can be booked a maximum of two days in advance of the date of journey (excluding the date of journey)
4. Tatkal tickets can be booked only on the opening day from 8.00 AM onwards. E.g.- If today is 1-Aug then 3-Aug will be the opening day i.e. booking will open for Tatkal tickets for travel on 3-Aug at 8.00 AM on 1-Aug. Tickets for 2-Aug will however be available from 5.00 AM on 1-Aug (since opening day for 2-Aug Tatkal quota was 31-July)
5. Tatkal tickets can be booked only from source station to destination station and from remote station having Tatkal quota to destination with boarding facility from intermediate station. For some trains/class/locations Tatkal quota may not be available. Please check the availability before booking.
6. No concession is allowed in Tatkal booking. This restriction applies to Sr. citizen concession also.
7. Modification of ticket in any form is not permitted in Tatkal ticket.
8. A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
9. All other existing rules and regulations pertaining tickets booked through internet and all railway rules are applicable to Tatkal tickets also.
10. Please check for the latest Tatkal rules here http://www.irctc.co.in/tatkal.html

On the search results page (where all the trains you searched for all listed), click on 'Modify Your Search' on the top left hand corner. Once the section opens up you can enter a new From/Toc city, select one way or return journey, enter journey date and return date (for return journey), select class as well as check if your dates are flexible or your class is flexible and click on Search.

Some cities have multiple stations (example Delhi, Mumbai, etc.). To make it convenient to the user and ensure no results are skipped we provide the option to search for all the stations within a city. The user may then filter out any stations for which he/she does not desire to see the results. Otherwise, you may even select the particular stations between which you want to search for trains.

Towards the left hand side, you will find the Filter Your Results section. You can use this to filter your results in the following four ways:

1. Show results for train starting from only the selected stations in the searched FROM city
2. Show results for train terminating at only the selected stations in the searched TO city
3. Use the slider on the time line to filter out trains departing at particular times in the 24 hour window
4. Use the slider on the fare line to filter out trains with fares in a certain range

Use any combination of the above filters together

Use the dropdowns provided at the top of the results listing to choose another date or class.

To check availability for Tatkal quota, please select the Tatkal option just below the train name to check Tatkal availability for that train. Please not that not all trains have Tatkal quotas and even the trains which have them, Tatkal quota is not available in all classes and Tatakl bookings open only 2 days in advance of a departure date. For more information on Tatkal tickets please see 'What is a Tatkal ticket?' above.

These indicate the availability status on a train. Please find their meaning below.

WL - Waiting DNR - Do Not Run NA - Not Available AVL - Available RAC - Reservation Against Cancellation TKL - Tatkal

Some long distance trains may arrive at their destinations on the next day or the day after. This is indicated along with the arrival time. For example, a train departing from station A on 1-May at 17:00 may arrive at its destination, station B on 2-May at 10:00. Hence we would mention the arrival time as 10:00 Day 2 to indicate that it arrives at 10:00 the next day.

To serve our customers in the shortest possible time, we get immediate results for any search from our cache (memory). Alongside we show the availability position as well as the time elapsed since that availability was last refreshed. Actual availability may have changed between the time this availability was last saved in our cache (memory).

To see the latest availability position at that very instant, the user may click on Update alongside the date or class for which availability is being checked. We then return the most latest availability position at that time and also save this for serving to other customers searching for the same train/class/date combination around that time.

Graphical view lets you see the train duration (running hours) as well as departure and arrival times on a time line and compare the same across trains. Every train is represented by a separate line, with the length of the line being proportional to the time taken by that particular train to complete the journey between the stations searched for.

Simply select the preferred date cell or class cell (depending on if you have dates flexible or class flexible) against the particular train you wish to travel by. Once you select the particular departure, a book icon would appear next to it. You can click on this book button to book this departure.

After clicking on the Book button, an overlay screen open up. For cities which have multiple stations, you would need to select one of the stations from which reservation would be made. You would also need to select a boarding point (the station from which you reserve your ticket is your default boarding point) and also a station to which you require reservation upto.

Also provide information on the number of passengers. You can book a maximum of 6 passengers in one ticket. To avail concessional fare for children or senior citizen (60 years+), please choose them separately. After giving all this information please click on Continue.

After clicking on the Book button, an overlay screen open up. For cities which have multiple stations, you would need to select one of the stations from which reservation would be made. You would also need to select a boarding point (the station from which you reserve your ticket is your default boarding point) and also a station to which you require reservation upto.

Also provide information on the number of passengers. You can book a maximum of 6 passengers in one ticket. To avail concessional fare for children or senior citizen (60 years+), please choose them separately. After giving all this information please click on Continue.

If you searched for a return journey, after reviewing the search list for the forward journey and selecting a train, click on Book as you would normally for a one way journey. For more information on how to select a train to book please see 'How do I select a train to book?' under the Train Search section.

Once the overlay screen opens up, provide information for the forward journey. The information required would be choosing the departure station (Reservation From), choosing a boarding point, choosing the destination station (Reservation Upto) and number of passengers (maximum 6 are allowed in one ticket). On clicking Continue, you would be shown the train listings for your return journey. You may similarly choose a return train and click Book. Once you click Book the overlay screen opens up again where you need to provide information for the return journey. The information required is similar as in case of forward journey. Once you provide the required information please click on Continue.

When you search for trains between two different cities (which have multiple stations), we show the fares between the last station in the originating city and the first station of the destination city for that train. But if the boarding station/point and/or dropping station/point you choose are different from those stations, the fare would accordingly change.

You can only book e-tickets with MakeMyTrip. You cannot get paper tickets (or I-tickets) through MakeMyTrip.

Yes you can book a waitlisted ticket or a RAC ticket.

Reservation Against Cancellation (RAC) means that you have an assured seat but the berth has not been allotted yet. As other passengers cancel their ticket, you'll be promoted on the RAC list and will be allotted a berth subsequently.

You can book a maximum of 6 passengers in one ticket. To avail concessional fare for children or senior citizens (60 years+), please choose them separately.

You can book your train tickets 90 days before the scheduled departure of the train. For some inter-city day trains, the advanced reservation period is lesser than 90 days.

Tatkal tickets can be booked two days in advance of the date of journey. For more information on Tatkal tickets please see 'What is a Tatkal ticket?' under Trains Search section.

Till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station; For trains which start before 12 noon, the chart preparation is usually done on the previous night)

You can choose a boarding point, from where you will board the train. This can be any station between the Reservation From station and Reservation Upto station. By default, you Reservation From station is also your boarding point.

While you may choose a boarding point as any station on the route of the train, you would have to pay the fare as applicable for Reservation From – Reservation To stations. For example, if you are booking a ticket from Mumbai Central to New Delhi and choose the boarding point as Kota Jn, then you can board the train only at Kota Jn and not between Mumbai Central and Kota Jn. You would however have to pay the fare for Mumbai Central to New Delhi. While booking your ticket, you may also find multiple stations within a city. In such cases, it becomes imperative to choose the station form where you would board the train. For example, in case of Mumbai you may need to choose a boarding station from amongst Mumbai Central, Dadar, Bandra, Vashi etc. while for New Delhi you may need to amongst New Delhi, Old Delhi, Hazrat Nizamuddin, etc.

If you book train tickets frequently, you can save the passenger details to avoid typing them every time. You can save Passenger Name, Gender, Age, as well as preferred Berth and preferred Meal options. The next time you return to book a train ticket, you can simply select the passengers who would be travelling without the need of filling in all the details all over again.

In such a scenario where your ticket remains Fully Waitlisted after preparation of the chart, your ticket will be automatically cancelled and you will receive a full refund.

No, this facility is not available for e-tickets booked online

Presently this facility is not available for internet tickets

This can be done online by cancelling the original ticket and booking a fresh ticket.

In the unlikely scenario where payment has been deducted from your account/charged to your card and the booking fails (fails to generate a PNR) we automatically refund the full amount. The same would reflect in your account/card statement within 7 working days. You may try a fresh booking again to book your ticket.

We suggest that you check with your bank if payment has been deducted from your account/charged to your card. In case, payment has been deducted or charged to your account we would automatically refund the full amount and same would reflect in your account/card statement within 7 working days.

You need not do anything. In some rare scenarios, after you make your payment, the financial institution may fail to communicate the status of your booking to the payment gateway/MakeMyTrip. Thus we send out a communication regarding the unconfirmed status of the payment, but as soon as we get a confirmation of your payment we automatically process the full refund for the amount deducted from your account/charged to your card.

In some rare instances, while attempting to make a return journey booking it may happen that only a one away booking is made. This may happen because the bookings for both the journey legs (forward and return, say Delhi-Mumbai & Mumbai-Delhi) are made independently since the Railways does not allow multiple bookings together. Hence one of these bookings may be made successfully while the other may fail due to a communication problem with IRCTC/Indian Railways, momentary problem with the Passenger Reservations System (PRS) of Indian Railways etc.

In such cases, we will automatically process the full refund for the journey leg whose booking failed and the same would reflect in your account/card within 7 working days. You may proceed to book the tickets for the failed journey again as a one way ticket. For example, while attempting to make a return booking for Delhi-Mumbai, if only Mumbai-Delhi leg is made successfully and the Delhi-Mumbai leg fails, we will automatically process the full refund for Delhi-Mumbai leg. You can book the Delhi-Mumbai tickets again as a one way journey.

In some booking classes such as AC first class and Executive class (in case of Shatabdi trains), the railways doesn't assign any seat number till the chart preparation of the train. You'll get to know your coach and seat number through the charts.

We will send you a SMS (if you have provided a valid Indian mobile number) and email notification whenever your ticket status changes. Alternatively you may check your PNR status on the MakeMyTrip Rail homepage or be logging into your MakeMyTrip account.

On and from 01-11-2008 the provision for specifying ID proof at the time of booking a ticket has been dispensed with by IRCTC. The ticket booked is not transferable and is valid only if one of the passengers booked on the ticket presents any of the five identity cards (Voter identity card/Passport/ Pan card/Driving license/Photo Id card of Central/State Government) during train journey in original and same will be accepted as proof of identity failing which the passengers will be treated as travelling without ticket and shall be dealt with as per extant Railway Rules.

Indian Railways does not allow online bookings between 11.30 PM and 5.00 AM every day. Hence, during this time no bookings or cancellations can be done. However, you may search for your trains and get all other information including the most recent availability status prior to close of online bookings at 11.30 PM on MakeMyTrip.com

No, Indian Railways does not allow passengers to choose their own seats/berth/coach. However, you may provide your seat/berth preference while booking your ticket but the same is not guaranteed.

For getting these facilities, you would need to approach the nearest Railway Reservation Office with 'Electronic Reservation Slip' print out and photo identity proof of one of the passenger traveling in the ticket at least 24 hours before the scheduled departure of train as per extant Railway rules.

1. Please note that reservation offices can change ‘Boarding Station’ & ‘Passenger Name’ against a request from the passenger as per extant railway rules applicable to other face to face counter booked tickets .
2. Facility in the name change of passenger holding confirmed e-reservation has been permitted as per extant Railway rules noted as under:
   • Where the passenger makes a request in writing 24 hours before the scheduled departure of train to the nearest Railway Reservation office. It can be transferred to an-other member of his family, meaning, Father, Mother, Brother, Sister, Son, Daughter, Husband and Wife. He should bring the ‘Electronic Reservation Slip’ print out along with photo identity card proof & a proof for blood relation desired to be changed .
   • Where the passenger is a Government Servant proceeding on duty and appropriate authority, makes a request in writing 24 hours before the scheduled departure of train.
3. Such request will be granted once only.

No. The same is not allowed by IRCTC.

Yes, you can board the train if your status is RAC. Usually the RAC passengers are allotted the berths which remain vacant due to some reserved passengers not showing up at the time of departure of the train.

After chart preparation the ticket will fall in one of the following categories:

• Confirmed ticket –Waitlisted ticket where all passengers are confirmed at the time of charting
• Partially Waitlisted/Confirmed/RAC ticket - Waitlisted ticket where some passengers are confirmed/RAC and others are wait-listed at the time of charting
• Fully Waitlisted tickets - Waitlisted ticket where all passengers continue to be waitlisted at the time of charting

1. Passengers with Confirmed ticket are permitted to board the train. Their names will appear on the chart
2. Names of passengers with Partially Waitlisted /Confirmed/RAC ticket will appear on the chart (including the Waitlisted passengers)
3. PNRs having Fully Waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.

No, waitlisted passengers on a partially confirmed ticket would not get a seat/berth. However, if the TTE permits, such waitlisted passengers may share the seat/berth with their confirmed counterparts.

In such a case, you should file an online TDR request for cancellation of the partially confirmed ticket. Indian Railways will process a refund for all the passengers after deduction of standard cancellation charges (normally Rs 20 per passenger, but can vary depending on the train/quota booked).

1. Confirmed ticket can be cancelled online on MakeMyTrip or by calling 0124 - 462 8747 or 1800 102 8747 (TOLL FREE) before chart preparation only
2. Partially Waitlisted/Confirmed/RAC E ticket can be cancelled online on MakeMyTrip or by calling 0124 - 462 8747 OR 1800 102 8747 (TOLL FREE) before chart preparation only
3. Fully Waitlisted E tickets can be cancelled online on MakeMyTrip or by calling 0124 - 462 8747 or 1800 102 8747 (TOLL FREE) before chart preparation only. After chart preparation it will be cancelled by Railways and money will be refunded automatically by MakeMyTrip

After chart preparation, Fully Waitlisted tickets will be cancelled by Railways automatically and full refund shall be credited to your account/card by MakeMyTrip. The same would reflect in your account/card statement within 7 working days.

Suppose a ticket booked in RAC status remains in RAC after chart preparation. Then its status will appear as RS1 16 (for example). It means coach name S1 and berth number 16 in RAC status. Hence, in RAC status the coach and seat/berth number will be prefixed by R.

If the user wishes to cancel his ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station; ; For trains which start before 12 noon, the chart preparation is usually done on the previous night). No cancellation of the ticket is permitted online after the chart preparation. For any claims on tickets to be cancelled after the preparation of reservation charts, the user has to file an online TDR request at MakeMyTrip. Same can be done by logging into your account or by trying to cancel your ticket on the MakeMyTrip Rail homepage. Such claims would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.

You can book your tickets using Credit Cards, Debit Cards, Net Banking and Cash Cards.

Credit Cards – All VISA/Mastercard/Amex cards
Debit Cards – ICICI
Net Banking –
Cash Cards – Itz Cash Card, Done Card

Since we keep adding to these payment options to provide more exhaustive options to our customers, we suggest you also look at the payment options available on the payment page while booking your ticket.

Yes, you may save your credit card details like card number, name on card, expiry date, billing address to avoid filling these details every time you book a ticket. Thus whenever you wish to pay with your stored card simply choose 'Pay by using Previous Used Card' as a payment option.

We take utmost care to store such sensitive data and used advanced encryption techniques to keep such details safe. As an additional safe guard, we do not save your CVV number, without which your card can not be used. Even when you return and choose to pay by using your stored card, you would need to enter your CVV number to authorize the card.

These charges are levied by the bank directly as payment gateway charges to facilitate online payments. Such charges are applicable on all online payments on all sites including at IRCTC.

On the payment details page, towards the bottom there is a link which says 'Click here for transaction charges'. You can find the transaction charges here. These are normally 1.8% of the amount.

These charges are levied by IRCTC to facilitate online railway bookings.

These are charges levied by MakeMyTrip for the services provided by it.

Yes. You would need to choose the passengers appropriately while booking the tickets. Choose amongst Adults, Children (05-11 yrs), Sr. Citizen (Male) (60+yrs) and Sr. Citizen (Female) (60+yrs). Please note that this discount is not applicable on Tatkal quota tickets or on Garib Rath trains.

You can print your ticket at any time by providing your PNR number and email address online at http://www.makemytrip.com/railways. Provide this information on the lower left side and choose 'Print Ticket'. Alternatively, you can also log into your account and print your ticket from there.

For your reference we also send your ticket to your email address both as a PDF attachment as well as within the mail. You may take printouts from your mail as well.

Yes, we send your ticket to your email address used for booking the tickets. We send the ticket both as a PDF attachment as well as within the mail.

The ticket booked is not transferable and is valid only if one of the passengers booked on the ticket presents any of the five identity cards:

1. Voter identity card
2. Passport
3. Pan card
4. Driving license
5. Photo Id card of Central/State Government

during the train journey in original and same will be accepted as proof of identity failing which the passengers will be treated as travelling without ticket and shall be dealt with as per extant Railway Rules.

One of the passenger booked on the ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids: - Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt.

No, you would need to produce the required identity proofs as noted above, in original during the journey. Failure to produce the requisite identity proof will be treated as travelling without ticket and shall be dealt as per extant Railway Rules.

Failure to produce the print out of the ticket will attract a penalty of Rs. 50

Yes you can. Till chart preparation of the train tickets can be cancelled only through MakeMyTrip and it is not allowed at face to face Railway Counters. If the user wishes to cancel his ticket, he can do so online thru MakeMyTrip.com or through phone till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station; For trains which start before 12 noon, the chart preparation is usually done on the previous night).

You can cancel your ticket by providing your PNR number and email address online at http://www.makemytrip.com/railways. Provide this information on the lower left side and choose 'Cancel Ticket'. Alternatively, you can also log into your account and cancel your ticket from there. You may also call us at 0124 - 462 8747 OR 1800 102 8747 (TOLL FREE) to cancel your tickets.

Yes, partial cancellation is allowed. The user can select the passengers he/she wishes to cancel while cancelling the ticket. However, if there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket.

IRCTC does not allow bookings or cancellations between 11.30 PM and 5.00 AM every day and hence no new bookings or cancellations can be done during this time.

No. Tickets booked through MakeMyTrip can only be cancelled online or on phone through MakeMyTrip.

Cancellation penalty varies by the quota you have booked your ticket in, time before departure of the train, PNR status, class of travel and distance for which reservation is done. You can find indicative information below to help you calculate your cancellation penalties. For more detailed information, please refer to http://www.indianrail.gov.in/refund_rules.html

If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.

If a confirmed ticket is cancelled within 24 hrs and up to 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause.

Less than 4 hours before the schedule departure of the train upto chart preparation of the train, 50% of the fare paid subject to the minimum cancellation charges. Note the Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous chart Preparation station.

For Taktal quota tickets, a flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs before the schedule departure of train. No refund on confirmed Tatkal tickets is granted when cancelled within 24 hrs of the schedule departure of train. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.

Yes. However, tatkal charges may not be refunded in most scenarios. For detailed refund charges please refer to http://www.indianrail.gov.in/refund_rules.html.

The refund amount will be credited back to the same account/card/etc as was used to book the tickets originally. The same would reflect in the account/card statement within 7 working days.

The refund amount is processed within 3 working days at our end but it may take up to 7 working days before is reflects in your account/card statement.

You can do so by filling out the TDR form online at MakeMyTrip. You can do that by logging into your account or by trying to cancel your ticket on the MakeMyTrip Rail homepage. Such claims would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to your account/card.

Yes you can cancel your ticket within the stipulated timelines by filling out the TDR form online at MakeMyTrip. You can do so by logging into your account or by trying to cancel your ticket from the MakeMyTrip Rail homepage. The claim would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to your account/card. Cancellation charges would be 50% of the base fare subject to minimum flat rate stipulated by the Railways. Please note the timelines for cancelling your ticket after train departure:

• - Till 3 hours after the train's departure if the ticket was for a distance of 200 kilometers
• - Till 6 hours after the train's departure if the ticket was for a distance of more than 200 and less than 500 kilometers
• - Till 12 hours after the train's departure if the ticket is for a distance of more than 500 kilometers.

In such a scenario Railways offers full refund of the fare within 3 days excluding the scheduled journey date. You can file an online TDR request for the same within the stipulated timelines to claim the refund.

You can cancel your ticket and claim full refund if your train is running more than 3 hours late from its scheduled departure time from the journey commencing station against your Reserved, RAC, and Waitlisted tickets.

You can claim refund even after the departure of train in the event of train running more than 3 hours late, provided your cancellation/TDR request is filed within the stipulate time limits. The request should be filed up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms.

In such a scenario, we would automatically refund the full amount back to your account/card.

If payment has been deducted from your account/charged to your card we would automatically refund the full amount and same would reflect in your account/card statement within 7 working days.

TDR (Ticket Deposit Receipt) is required to be filed for claims/refunds if the customer was not able to perform the journey due to any /or the following reasons:

1. Train cancelled by Railways
2. Train running late by more than three hours
3. Difference of fare in case proper coach not attached
4. AC failure
5. Travelled without proper ID proof
6. Wrongly charged by TTE
7. Party partially travelled
8. Passenger not travelled

Additionally, to cancel a ticket after preparation of the reservation chart, you would need to file a TDR request online.

TDR should be filed within 30 days of departure of the train.

The TDR claim will be processed by IRCTC with the Railway Administration as per extant Railway Rules and refund granted by the Railway shall be credited to the customer's account. Refund claims under above clauses may require at least 60 days or more for processing.

The TDR claim is processed by IRCTC with the Railway Administration as per extant Railway Rules and refund granted by the Railway is credited back to the customer's account. For detailed refund rules under TDR, please refer to http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/services/FiletdrProc.do#TDRrules

You can file a TDR claim by logging into your account. Choose the booking and the passengers for which you wish to file the TDR request. Additionally when you try to cancel a ticket after chart preparation you would be directed to fill out the TDR form since online cancellations can be done only before chart preparation.

You can check the status by logging into your account.

TAlerts make it easier and convenient for you to keep track of your railway bookings. You can opt to receive alerts either through email as well as via SMS. This feature is exclusively for registered users of MakeMyTrip. If you are not previously registered or are using a new email address not registered with us, we would provide you with an option to choose a password as well and register you immediately without the hassle of filling any forms and you can continue to set your alerts.

We check for the alerts at fixed intervals of times, and in some cases we may be delayed in sending the alerts.

1. Availability alert - You can set an alert to be reminded when availability falls below a certain provided threshold.
2. Booking window open - You can set an alert to be reminded when booking is due to open for general tickets as well as tatkal tickets.
3. New train added - You can set an alert to be reminded when a new train is introduced on a route
4. Status change of a booked ticket – This is a default alert unless you decide to opt out. We send out an alert whenever the status of your ticket changes (for example from Waitlisted to RAC or Confirmed or say WL 15 to WL 5 pr RAC 10 to RAC 2). We also send an alert for seat/berth number wherever not provided earlier while booking at chart preparation time. This would happen in case of all 1AC tickets and RAC seats for all classes. This alert would be usually sent 3 hours before departure time. Hence, you need not keep checking the PNR status every time as we would take care of these small things.

On the trains listing page after searching for trains, you would see a 'X' icon on the upper right hand side. You can select the train for which you want to set the alert and click on this icon. An overlay screen would open and you can set your alerts here.

Yes. You can provide your mobile number along with your email address while setting your alert. However, if you want to use a mobile number other than the one used for an earlier booking then you will have to authenticate the mobile number.

When you provide a mobile number other than the one used for an earlier booking while setting your alert, we would SMS an authentication code to your mobile number instantly. You would be required to provide the authentication code online in the space provided (after you set your alert using a new mobile number the user is directed to an overlay which asks for the authentication code to be entered) and click submit. If you do not have your mobile with you at that time, you can press back and opt to receive alerts only on email or provide a mobile number which was used for a earlier booking with MakeMyTrip or a mobile number which you have handy and can authenticate at that time itself.

The user can view and edit the alerts after logging into his/her account.

Default alerts are the ones which we send out by default unless you decide to opt out of them. Currently we have one default alert which we send out whenever the status of your ticket changes (for example from Waitlisted to RAC or Confirmed) or if you have a confirmed ticket but no seats have been allotted yet (in this case we send out an alert with the allotted coach/seat number after chart preparation.

A user can set a maximum of 5 alerts at any given time. This excludes default alerts.

When you set your 6th alert, a message will be displayed to you that you already have 5 alerts and you will be asked to login using your user name and password to delete one of your older alerts.

After an alert is sent to you, it expires and is automatically removed. For example if you set an alert to be notified when the availability falls below 45 seats, so once that alert is triggered at 45 seats it expires and is deleted. Similarly if you set an alert to be notified of a new train addition on a route, once we send out an alert with a new train addition on that route the alert expires and is deleted.

It is advisable to reconfirm your train timings 12 hours prior to your train departure. For train departure schedule and other railway enquiries, dial 139 from your landline, or mobile numbers. Please note that MakeMyTrip is not responsible for any schedule change by the Railways.

You can check the PNR status by entering you PNR number and email id on the MakeMyTrip Railways homepage (http://www.makemytrip.com/railways)

You can print your ticket by entering you PNR number and email id on the MakeMyTrip Railways homepage (http://www.makemytrip.com/railways). Alternately, you can also log onto your MakeMyTrip account and print your ticket from your account.

Recent availability search shows the recent train availability positions as being searched by our users for some of the popular train routes and trains. You can choose a class as well as the quota (Normal or Tatkal) to see the availability in a snapshot. However, this availability position is only indicative and we encourage you to search for the particular route and see the latest availability position for trains on that route.

To see detailed information on any train (the route taken by that route, the stations it passes thru, arrival and departure time at each station, stop time etc.) simply click on that train name. For example, in the search results listing of your search you can click on any train name to find detailed information for that particular train. Alternatively, you can also choose the link 'Railway Train Pages' from the footer (links at the bottom of the page).

To find information on all the trains running between any pair of stations, train numbers, departure and arrival times, days of run etc. choose the 'Railway Route Pages' from the footer (links at the bottom of the page).

To find detailed information on all the trains passing through a particular station, arrival and departure times, stop time, days of run, etc. click on any station name. For example, after you click on a particular train name to see information on that train, you can click further on any station name to see info related to that station. Alternatively, you can also choose the link 'Railway Station Pages' from the footer (links at the bottom of the page).

In case you have a valid discount voucher/deal voucher etc. valid for Railway tickets booking on MakeMyTrip.com, please provide the discount voucher code/deal code when asked for while selecting your reservation from station, boarding point and number of passengers. The applicable discount would be applied and the new reduced fare would be reflected on the review page.

You can book a bus ticket online on www.makemytrip.com or meet with a customer care representative at any of MakeMyTrip.com's retail offices across the country to make a booking. To know the MakeMyTrip.com office closest to you, click here

Yes, you can book a return trip bus ticket but you will need to make separate bookings for each bus sector. For example, to book a Mumbai-Goa-Mumbai bus ticket, you will need to make two bookings. One for Mumbai-Goa and the second for Goa-Mumbai.

Yes. You can book a bus ticket by walking into any one of MakeMyTrip.com's retail offices across the country and meeting with a customer care representative to make a booking. To know the MakeMyTrip.com office closest to you, click here

After opening the MakeMyTrip.com website, choose the Bus section. Once the bus section opens up, choose the city from which you want to travel by selecting from the 'Leaving from' dropdown. Then choose the city you are travelling to by choosing a city from the 'Going to' dropdown. Choose your journey date and click on 'Search for Bus' button.

Providing your email address is optional and totally up to you. If you provide your email address, we would send across discount coupons and deals as and when we run special promotions. You can use the same to avail of special discounts while booking your travel on MakeMyTrip.com

Yes, you can sort your search results in ascending as well as descending order. You can sort by bus travel’s (bus operator’s) name, departure time, arrival time and fare. To sort, simply click on the relevant heading. For example, to sort all the search results by price, simply click on ‘Fare’ and the results will be sorted accordingly. To change the sort order (ascending-descending) click again on the same heading again (say ‘Fare’) and the sort order will be reversed.

Bus types indicate the type of bus it is. For example, the standard bus types are Volvo AC buses, AC buses, Non AC buses, Seater buses, Sleeper buses, etc. Depending on the green icons highlighted under the bus type, you would know if the bus is a Volvo or Non Volvo, AC or non AC and Seater or Sleeper. There could be multiple combinations possible like if both the AC and Sleeper icons are green then the bus is an AC Sleeper bus. If only the AC icon is green the bus is an AC seater bus. Some buses now offer both Seater and Sleeper options as well as both AC and non AC sections within the same bus.

Fares vary between AC and non AC seats/berths as well as sleeper or seater options. AC seats/berths are usually more expensive than non AC options. Sleeper berths are usually more expensive than seater options.

When choosing your seat or sleeper berth on the seat map, please give attention to the type of seat or sleeper berth you are booking, especially in buses which provide both the options.

For more info on bus types, please see “What are Volvo, Sleeper, Semi Sleeper and other buses?” under the General section.

Yes. You will find a ‘Filter Your Result’ section on the top of the page (above search results). Here you can filter your results by boarding points, bus/travel operators or bus types. Simply select the relevant option from the drop down and only those results will be shown. For example, if you choose Volvo from the ‘By Bus Type’ filter dropdown, then only Volvo buses will be shown in the search results and rest of the results will be hidden. To remove the filter, click on ‘Show All Results’ in the ‘Filter Your Result’ section (towards right hand side, under the green coloured ‘Search for Bus’ button). Note: the ‘Show All Results’ option will appear only when you apply any of the filters on the search results.

You can apply multiple filters at the same time. To filter on multiple parameters simply select the relevant options from the different dropdowns. For example, if you select AC from the ‘By Bus Type’ dropdown and Neeta Travels from the ‘By Travel Operator’ dropdown, then only AC buses run by Neeta Travels will be shown. Clicking on ‘Show All Results’ will remove both the filters and show all the results from the original search.

To remove the filter/filters, click on ‘Show All Results’ in the ‘Filter Your Result’ section (towards right hand side, under the green coloured ‘Search for Bus’ button). Note: the ‘Show All Results’ option will appear only when you apply any of the filters on the search results.

Yes this is possible. Please see the above question ‘Can I filter my search results to show only certain results?’

Boarding points are locations within the city from where you can board your bus. In large cities like Bangalore, Delhi, etc. there may be more than one boarding points for the same bus. You can choose the boarding point most convenient to you and board the bus from there.

When you book your ticket, the address of your chosen boarding point along with the phone number of the bus operator will be printed on your e-ticket. In case you have difficulty finding your boarding point from the address provided, you can call the bus operator directly for directions.

You can choose your boarding point from the ‘Boarding Points’ dropdown for your chosen bus. Alternatively, you can also choose the boarding point while choosing your seats. For more on this, please see the question ‘How do I choose my seats?’

The departure time shown along with the search results is the time the bus will be depart from the first boarding point. Departure times from subsequent boarding points will be after this time. The exact departure time from a boarding point will be mentioned along with the boarding point name, when you choose your boarding point.

To check availability for the next day you will have to search for buses for the next day. You can search for the next day as well as the previous day by clicking on ‘Next Day’ or ‘Previous Day’ above search results. Doing so will trigger a search for the next date or previous date depending on the selection. For example, if you searched for 10-May; clicking on ‘Next Day’ will perform a new search for 11-May while clicking on ‘Previous Day’ will perform a new search for 9-May.

Alternatively, you can also search by choosing the relevant date from the ‘Modify Your Search’ section. For more on this please see the question, ‘How do I modify my search or change my journey date or change my departure city or my destination city?’

You can choose a new departure city or destination city or a new journey date from the ‘Modify Your Search’ section at the top of the page, above the search results. After choosing the new departure city or destination city or journey date, click on ‘Search for Bus’. This will do a new search with the modified search parameters.

Yes you can choose your own seats. After making up your mind on which bus you wish to travel on, click the green coloured ‘Book’ button for that bus or click on ’Choose Seats’ just above the green coloured ‘Book’ button. Even after clicking the green coloured ‘Book’ button you can still choose your seats and your boarding point even if you have not yet done it.

You won’t be able to book this bus currently. All buses where you see a faded ‘Request’ button, instead of the green coloured ‘Book’ button, are not available for booking currently and cannot be booked. We are working on providing these bus services as well and very soon you should be able to book these buses. We suggest you click on the faded ‘Request’ button and leave your email address now. We would update you as and when this bus becomes available for booking. Further, as a token of our appreciation we would send across a discount coupon as well to be used by you to avail special discounts while booking your travel on MakeMyTrip.com

Sometimes bus services are not available on some routes. This may be due to multiple reasons. It could be because of high demand on a particular route resulting in the availability running out, leaving no seats to book or because of temporary withdrawal of bus services by the bus operator, etc. We suggest that you leave your email address with us in such cases. We would take a note of your request and strive to make the bus services available as soon as possible. Further, as a token of our appreciation we would send across a discount coupon as well to be used by you to avail special discounts while booking your travel on MakeMyTrip.com

After cicking on the green coloured ‘Book’ button or after clicking on ’Choose Seats’ just above the green coloured ‘Book’ button, the seat map or seat layout for your bus will open up. The green coloured cells show the seats which are available and that you can book while the orange coloured cells show the seats which are not available to book.

To choose a seat, simply select the particular cell by checking the check box. You can choose up to 6 seats in one booking. To change any seats, you can unselect the check box and select a new one. The seat numbers you choose get added in the ‘Seats Selected’ filed below the seat map.

After selecting your seats, if you have already selected you boarding point, click on the green coloured ‘Book’ button. In case you have not selected the boarding point, select your boarding point from the ‘Select Boarding Point’ dropdown (below the seat map, on the left side) and then click on the ‘Book’ button.

In case you do not wish to choose any seats in the bus chosen by you and want to choose another bus, click on ‘Select Another Bus’ (top right hand side) or click on the cross icon on the top right.

The price varies as per the seat type. Some buses have both seats as well as sleeper berths in the same bus, and some buses also have both AC and non AC sections. As an approximate guide, seater seats are priced less than sleeper berths and non AC section is priced less than the AC section. For example, an AC sleeper berth will have a higher fare than a non AC sleeper berth in the same bus. Similarly, a sleeper berth will have a higher fare than a seater in the same bus.

Usually a seat is represented by a square cell while a sleeper berth is rectangular in shape (bigger than a seat cell).

After choosing your seats and clicking the ‘Book’ button, you will be shown a summary of your booking details. You would now need to:

1. Accept the Rules & Regulations for this booking, MakeMyTrip Privacy Policy and MakeMyTrip User Agreement.
2. Provide the names and gender of all the passengers who would be travelling. While most operators only ask for the first name, a few also require the last name of the passengers.
3. Provide your email address and mobile number. It is necessary since we would be sending your e-ticket at this email address and would be using your mobile number to provide any updates regarding your booking which we may have. You can also provide your landline number. This ensures critical communication related to your booking does not get missed.
4. After providing these details, please choose the payment option by which you wish to pay for your booking and then proceed to pay.
5. After successful payment, we will confirm your booking. Once your booking is confirmed, we will mail your e-ticket to the email address provided by you. You can also print your e-ticket after the payment from the site itself. Additionally, you can choose to download a PDF copy of the e-ticket and print it later or email the e-ticket to another email address (different than the one provided, since an e-ticket copy is already mailed to it by default).

There is nothing you need to do except check your email and mobile for a confirmation SMS. In case we receive confirmation of your payment, we would generate your e-ticket and mail it to your email address and send across a SMS to your mobile phone as well.

In case you do not receive any communication from us, and money has been deducted from your bank account/cash card or charged to your credit card, you need not do anything. We will automatically refund the full amount back to your credit card/debit card/cash card/net banking account. The same will reflect in your card/bank statement within 7 working days. You can safely go ahead and make a fresh booking.

You need not do anything. In case your booking fails, we will automatically refund the full amount back to your credit card/debit card/cash card/net banking account. The same will reflect in your card/bank statement within 7 working days. You can safely go ahead and make a fresh booking.

There could be multiple reasons as to why a booking may fail. If you take too long to make your payment, the seats you selected may no longer be available. In such cases it is advisable to select some other seats and try again. Some bus operators do not allow male passengers to book seats alongside female passengers. It would be advisable to choose a seat which has the accompanying seat vacant in case you face repeated failures. Some bus operators are very particular about the first and last name of the passengers and to restrict duplicate bookings, do not allow multiple bookings for passengers with the same name in a single bus. In case you face repeated failures, try changing the name by using an abbreviation for the last name (for example, use Arvind M instead of Arvind Mahajan). There might also be momentary communication issues at the bus operator end. None the less, such issues are rare and making a new booking should help in most cases.

You can pay online using your credit card, debit card, online banking account or cash card. You can choose your preferred payment option and proceed to pay.

If you purchase your bus ticket offline, additional payment options are cash and cheque.

Yes, you can pay for someone else's bus ticket. It is not necessary that the person paying for the bus ticket needs to be the passenger.

We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, MakeMyTrip.com is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the internet. This scrambled data cannot be read as the information travels over the internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.

Additionally for all credit and debit cards used to pay online, we require an additional password for verification (Verified by Visa for all Visa cards and MasterCard SecureCode for all MasterCard cards) as required by the Reserve Bank of India to secure your transaction.

No, we do not charge any transaction charges or convenience fees. You only pay for your bus fare.

Once you make your payment successfully, we will email you a copy of your e-ticket to the email address provided at the time of booking. We will send across the e-ticket in the mail as well as a PDF attachment. Also, you have the option to print your e-ticket after making a successful payment from the site itself or download it in PDF format to print later or choose to email it to another email id (we already email a copy of your e-ticket to the email address provided at the time of booking by default, but you can provide a second email id as well where you want your e-ticket to be sent).

Please carry a printout of your e-ticket and a valid identity proof with your photograph on it

The e-ticket once booked is not transferable and is valid only if one of the passengers booked on the ticket presents a valid identity proof with the passenger’s photograph on it. Some of the identity cards which you may use include voter identity card, passport, PAN card, driving license, photo identity card issued by Central/State Government/present employer etc.

No, we do not charge any transaction charges or convenience fees. You only pay for your bus fare.

Sometimes we reward our customers by sending them discount e-coupon codes/vouchers that can be used to avail discount on MakeMyTrip.com travel purchases. In case you have a valid discount voucher/deal voucher etc. valid for bus tickets booking on MakeMyTrip.com, please provide the discount voucher code/deal code when asked for while selecting your seat/berth from boarding point and number of passengers. The applicable discount will be applied and the new reduced fare will reflect on the review page.

You can book a ticket for Volvo, Air Conditioned, Non Air Conditioned, Deluxe, Semi Deluxe, Sleeper, Semi Sleeper, Seater cum Sleeper and many other bus types.

Volvo Buses: The air conditioned Volvo buses are the most popular mode of public transport amongst the metropolitan travellers. The super luxury AC Volvo buses by Swedish auto company Volvo offer spacious reclining seats with adequate leg room to stretch out besides additional comforts like window curtains and matted screens to block out light. Features such as overhead reading lamps, powerful air conditioning with individual controls and superior air suspension make the AC Volvo buses ideal for long journeys where comfort is of utmost importance. Most new AC Volvo buses also offer entertainment options like dual LCD screens for better viewing besides central audio system for music.

AC Buses: Air conditioned buses provide a comfortable journey allowing you to enjoy a pleasant bus ride to your preferred destination, unaffected by weather conditions outside the AC bus. For a comfortable travel experience, AC buses are fitted with upholstered seats that can be reclined. Windows have curtains to block out the sun while some AC buses also play music or movies for entertainment of passengers.

Sleeper Buses: An innovative concept introduced a few years ago, sleeper buses are today the most preferred bus type for long distance road travel. Operating mostly as overnight buses on road routes across states, interstate sleeper bus services connect major cities across various regions. Sleeper buses are specially designed for a comfortable bus travel experience and like trains have berths instead of seats. Each passenger is assigned a berth to sleep on during the journey. Most sleeper buses feature bunk beds with two or three berths each and feature window curtains as well.

Seater cum Sleeper Buses: The latest combination has resulted in the introduction of seater cum sleeper buses that offer you the choice of seats and berths within the same bus. A typical seater cum sleeper bus has two rows of seats that regular buses feature and in addition it also features a row of berths above the seats on each side of the aisle. Since the fare for a seat is less than that of a berth in a seater cum sleeper bus, depending on your budget and duration of travel, you can now opt for either a seat or a sleeper berth on seater cum sleeper buses.

Apart from these, there are many other bus types available for booking online at MakeMyTrip.com. We suggest that you try searching and see the various bus types on offer.

MakeMyTrip.com does not operate any of the buses. We are merely a platform to facilitate bus ticket bookings. The buses are operated by various bus tour operators with whom we have an alliance.

Registering on MakeMyTrip.com is not necessary to book a bus ticket. You can book a bus ticket as a guest or registered member.

As a registered member of MakeMyTrip.com, you will be entitled to savings and benefits on our various travel products including airfares, hotel reservations and holiday packages.

To make changes to your bus ticket booking which involves change of passengers, partial cancellations, change in journey date, change in bus type, and change in timings, you will need to cancel your original ticket and make a new bus ticket booking.

Changes which involve change in boarding point may be done in certain cases. Same is at the discretion of the bus operator and is not guaranteed. For all such changes, please call the bus operator directly at the phone number given on your e-ticket.

There will be no charges for children below 2 years of age. They will not be given a seat and will have to travel on an adult's lap/seat. For children over 2 years of age, a full ticket will need to be bought.

No, someone else cannot travel on your bus ticket. You will need to present a photographic identity proof (passport, driver's license, etc.) along with the bus e-ticket to the bus conductor when boarding the bus. The name of the person on the bus ticket MUST BE the same as that on the photographic identity proof presented.

The luggage policy varies from operator to operator. You can contact the specific bus tour operator at the contact numbers mentioned on your e-ticket for details.

Yes, you can cancel your bus ticket. To do so, you will need to call our 24x7 customer care centre at 1800 102 8747 (Toll Free, All Major Operators) or 0124 - 462 8747. You can also send an email request at Busservice@makemytrip.com.

Yes. A cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies based on bus operator as well as the time before departure that a ticket is cancelled. The cancellation policy applicable on your booking is printed on your e-ticket. Please refer to your e-ticket for the same.

As a general guide, the cancellation penalty usually applicable for most bookings is:

• Cancellation more than 24 hours before travel - 25% of the fare
• Cancellation within 12 to 24 hours before travel - No refund in some cases, for others 75% of the fare
• Cancellation within 12 hours before travel - No refund

There are certain exceptions to this policy. Some bus operators do not allow cancellations and hence no refund is possible in such cases. Some bus operators charge higher cancellation penalties while some allow cancellation up to 4 hours before departure. The exact cancellation charges and restrictions as applicable to your booking will be printed on your e-ticket. Please refer to the same.

When you cancel your bus tickets, all bus tickets or passengers booked under one booking need to be cancelled together. You cannot cancel the booking partially (i.e. cancel only a few passengers booked in a single booking, while leaving the others; all passengers booked under a single booking must be cancelled together).

No, partial cancellation of bus tickets under one booking is not allowed. You will need to cancel all the bus tickets under your booking and make a new booking for the bus tickets you require.

Your refund will be processed after your cancellation is processed successfully. We would refund the amount to your credit card/debit card/cash card/bank account which was used for making the booking initially. The refunded amount will reflect in your account/card statement within 7 working days of the cancellation. In some cases, where an online refund is not possible, a refund cheque/demand draft will be dispatched to your mailing address within 10 business days from the date of your cancellation request.

In such a case, you need not do anything. We would automatically process your refund immediately. The refunded amount will reflect in your account/card statement within 7 working days.

No refund will be processed if you miss your bus.

In such cases where the class or type of bus ticket booked differs from what you actually travelled on, refund will be based on the difference in fare between the higher and lower bus type. Kindly note, the refund will be granted by the bus operator and MakeMyTrip.com will not be responsible in any way.

You are eligible for a refund in cases where the bus tour operator cancels the bus. Kindly note, the refund will be granted by the bus operator and MakeMyTrip.com will not be responsible in any way.