 |
| frequently asked questions |
 |
 |
 |
| |
| Click on the links below for answers to frequently asked questions (FAQs) |
|
 |
Registration & Membership |
|
 |
What are the benefits of becoming a member of MakeMyTrip.com? |
| |
As a registered member of MakeMyTrip.com, you will be entitled to savings and benefits on airfares, hotel reservations, holiday packages and car rentals, among other travel services. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals. |
|
Can I change my Username? |
| |
Each username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member. |
|
|
|
Payment Options |
|
|
How do I pay by credit card? |
| |
You can make purchases using a credit card both online and offline. To pay by credit card, we require the following details - type of credit card, card holder's name, expiration date and billing address of the credit card. For online purchases, the CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. |
|
How do I pay by debit card/net banking? |
| |
You can directly pay through your bank account. Makymytrip.com does not collect your banking information. On making a selection, you will be directed to your bank’s website for purchase. After completing the payment process, you will be redirected back to Makemytrip.com to view details of your itinerary. |
|
How do I pay by cheque/demand draft? |
| |
A guarantee amount of INR 750 per ticket will be charged on your Credit Card as a security amount. You can pay for the balance amount of the transaction by cheque/demand draft. The cheque/DD should be made in favor of MakeMyTrip (India ) Pvt. Ltd., and couriered on following address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon – 122016
Haryana
India
All payments must be received within 5 working days from the booking date. The booking request and reservation will be completed once the cheque/DD has been received by us. |
|
|
|
Ticket Delivery |
|
|
How and when will I get my ticket / voucher? |
|
PAPER TICKETS – Paper tickets will be issued only for those bookings or travel sectors where e-tickets are not applicable.
Delivery timeline: The paper tickets will be delivered to you within 5 business days from the date of booking. Your ticket delivery information will be emailed to you and an SMS will also be sent within 48 hours. For more on paper tickets click here.
E-TICKETS - Electronic tickets are issued for all sectors except for some specific sectors/airlines. For some travel sectors, e-Tickets cannot be issued hence paper tickets will be issued. Please click here to check travel sectors where e-tickets are not issued.
For international tickets, we require a Letter of Dispatch and a copy of the credit card. A passport copy is also required if transaction amount is more than INR 50,000.
Delivery timeline: The electronic ticket details will be emailed to your email id given at the time of booking within 2 hours of the time of booking. You can log on to the My Itinerary section on the website after 2 hours from the time of booking to view and take a printout of your e-ticket For more on e-tickets click here .
PREPAID TICKET ADVICE (PTA) – If paper ticket delivery is not possible due to shortage of time, we will send a PTA number via email that you can use to travel. This is applicable on select bookings made on Indian, Jet Airways and JetLite.
Delivery timeline: The prepaid ticket advice details will be emailed to you within 3 business days of the date you make a reservation or within 24 hours of the travel date, whichever is earlier. For more on pre-paid tickets click here. |
|
Where will my ticket / voucher be delivered? |
|
Paper Tickets: Your ticket/voucher will be delivered to the delivery address provided by you; at the time of making the payment for your booking on our website or over phone. In case there is a change in your delivery address after your transaction has been completed, kindly contact our customer service department to inform us about the change. Though we do not guarantee that the ticket will be delivered on the revised address, we will try for the same in case the shipment has not already been dispatched.
e-Tickets You can view the details and get the printout of the e-Ticket by logging on to ‘My Itinerary’ section on the website. If you are unable view your e-ticket details, please write to service@makemytrip.com with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our customer service department on our toll free numbers. |
|
Can you deliver my ticket/voucher to my village / town? |
|
We can only deliver tickets/vouchers to the cities where BlueDart or Overnite courier companies have services. If these courier companies do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package. |
|
Which city are tickets/vouchers dispatched from? |
|
An infant ticket can either be an e-ticket or a paper ticket, depending upon the specific airline. An e-ticket would be sent to your email address and a paper ticket would be delivered to your mailing address.
For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket. To check the type of ticket issued by an airline, please click here |
|
|
|
e-Tickets & PTA |
|
|
What is an e-Ticket? |
|
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card.
The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandate. |
|
How will I get my e-Ticket details? |
|
You can view the details and get the printout of the e-ticket by logging on to ‘My Itinerary’ section on the website after 2 hours from the time of booking. If you are unable view the e-ticket, please write to service@makemytrip.com with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our toll free number/s. |
|
How will I get my boarding pass for an e-Ticket? |
|
You will need to show your e-Ticket printout or the airline e-Ticket number (mentioned on the e-Ticket copy) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Please note that the minimum check-in time for e-Ticket passengers is 2 hours before departure. |
|
What is a PTA and how does it work? |
|
PTA stands for Prepaid Ticket Advice. If PTA has been sent to the airline for your reservation, we will email you a PTA number that you need to show at the airline counter of airport. The airline representative will give you paper tickets, which need to be shown at the check-in counter of airline.
In simple words it's a system where we send a message to airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets can't be delivered at customer's address. |
|
How will I get an infant ticket? |
|
An infant ticket can either be an e-ticket or a paper ticket, depending upon the specific airline. An e-ticket would be sent to your email address and a paper ticket would be delivered to your mailing address.
For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket. To check the type of ticket issued by an airline. |
|
|
|
Cancellation Policy |
|
|
How do I cancel my air ticket? |
|
PAPER TICKETS -
Step 1:
Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
Step 2:
Send the paper ticket back to us via a reliable courier service on following address. You can insert a small cancellation request/note along with the tickets in courier packet.
Domestic Refunds Department
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon - 122016
Haryana
India
Phone: 0124-462-8747 , 0124-289-8747
Toll Free: 1-800-11-8747 (TRIP) (From BSNL & MTNL phones)
Toll Free: 1-800-102-8747 (For Airtel Subscribers)
E-TICKETS & PTA -
Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time). |
|
When will I get my refund? |
|
PAPER TICKETS -
Credit card - We will process the refund in 7 business days on your credit card from the date we receive your paper tickets. The refund will reflect on the next billing cycle of your credit card.
Other - If the payment mode used at the time of purchase was other than not by a credit card, we will dispatch the DD/cheque at your address in 7 business days from the date we receive the paper tickets.
E-TICKETS & PTA -
Credit card -The refund will be processed in 7 business days from the date the cancellation request is received. The refund will reflect on the next billing cycle of your credit card.
Other - If the payment mode used at the time of purchase was not by a credit card, we will dispatch the DD/cheque at your address in 7 business days from the date of cancellation. |
|
What are the cancellation charges? |
|
For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. MakeMyTrip.com shall charge INR 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines is below on per sector per passenger basis.
Air India - INR 500
Indian - INR 500
Go Air - INR 850
Indigo Airlines - INR 750
Kingfisher Airlines - INR 750
SpiceJet - INR 750
Jet Airways - INR 750
JetLite - INR 750
Air-Deccan - INR 850
Note:
- In case of cancellations done directly from the airlines, it is mandatory to contact MakeMyTrip.com and send us the copy of the endorsed tickets as airline will not be able to refund tickets booked on www.makemytrip.com.
- The above mentioned cancellation process and refund processing time may vary.
- In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
- In case of flight cancellation Makemytrip.com will process a full refund to the customer.
|
|
How can I cancel tickets online? |
|
- Log into 'My Itinerary' section with a MakeMyTrip username and password.
- Once you are logged in, you will have the option of cancelling your tickets. |
|
I don?t have a login ID and password. What can I do? |
|
- To get a login ID and password, you need to register on MakeMyTrip.com
- Becoming a registered member of MakeMyTrip.com is hassle-free and free of cost. To register, click on the Register link on the website. |
|
Can I cancel part of my journey? |
|
- On cancellation online, the entire booking will be cancelled as partial cancellation is not allowed.
- The refund for all online cancellation requests will be processed within 7 working days. |
|
I am unable to cancel the tickets online. I get an error to call. Please help. |
|
- The online cancellation is not allowed for itineraries where paper tickets are issued.
- The online cancellation is not permitted for flights departing with 10 hours of your departure time.
- Also, if you have an infant accompanying an adult, then the transaction cannot be cancelled online.
For all such cancellations, you are required to call our toll free numbers:
1-800-11-8747(MTNL/BSNL),
1-800-102-8747(Airtel Subscribers) or our direct line 0124-462-8747. |
|
How can I print tickets online? |
|
- In order to take a print of your electronic ticket, please click on ‘print e-ticket’ link at the top of the page or login to the ‘My Itinerary’ section.
- To print the e-ticket copy, you will require either your FLT ID (MMT confirmation number) and email address, or your MMT login ID and password. |
|
|
|
What is the Lowest Airfares Guarantee? |
|
|
How does the Lowest Airfares Guarantee work? |
|
- You need to purchase a ticket from MakeMyTrip.com.
- The guarantee is valid only for published retail fares* for exactly the same flight(s), travel date(s), and travel itinerary for the same number of passenger(s). Fares must be in exactly the same cabin(s)/class (First, Business, Economy) and carry exactly the same fare rules and restrictions.
- Travel must originate in India.
- If you find an airfare that is available to the Indian general public* from another travel agent, direct from the airline or an online travel agent, you can avail the Lowest Airfares Guarantee upon purchase of the same ticket from MakeMyTip.com.
- Before booking the airfare, you are required to obtain a printed confirmation of the airfare quote with airfare price, booking conditions, travel dates, number of passengers, airline and date of quote clearly shown.
- Call a MakeMyTrip travel consultant on Toll Free 1-800-11-8747 (TRIP) (From BSNL & MTNL phones); 1-800-102-8747 (For Airtel Subscribers) on the same day you receive the quote. Email requests cannot be accepted unless following a phone enquiry.
Show the MakeMyTrip travel consultant the printed confirmation of the airfare quotes. For telephone enquiries, you will also be required to fax or email the quote to your travel consultant.
- MakeMyTrip.com will cross-check the quote for availability and booking conditions within 24 working hours that same day from the supplier (Agent/Airline). The confirmation of the ticket is subject to availability and validation from the supplier (Agent/Airline).
- If the airfare is available as per the itinerary quoted, MakeMyTrip.com will refund the difference or adjust the amount against the ticket price.
- MakeMyTrip.com is the final authority on the interpretation of these rules. MakeMyTrip.com reserves the right to terminate this offer at any time without notice.
- If you wish to book with MakeMyTrip.com or require further information about our Lowest Airfares Guarantee, visit http://www.makemytrip.com or call Toll Free 1-800-11-8747 (TRIP) (From BSNL & MTNL phones); 1-800-102-8747 (For Airtel Subscribers)
Note:
* The Lowest Airfares Guarantee does not apply to unpublished fares that are not available to the general public and fares that cannot be purchased on MakeMyTrip.com (airlines that we are not offering). Fares not available to the general public include, but are not limited to special deals for corporates/companies, military, government, wholesaler, consolidator, opaque agencies and other discount fares. The Lowest Airfares Guarantee does not apply to package fares, such as airfares sold as part of a travel package, nor does it apply to airfares on another website that have been reduced as a result of promotional discounts, such as discount coupons, loyalty program discounts or fly free offers. The Lowest Airfares Guarantee does not apply to tickets that you choose to refund. The Lowest Airfares Guarantee also does not apply to tickets bought through auctions. MakeMyTrip.com will also not be able to beat airfares offered to closed subscriber or membership groups. The offer is also not applicable for the regions of UAE, Dubai, Muscat, Abu Dhabi, Yemen and Kuwait. The Lowest Airfares Guarantee cannot be clubbed with any other offer or promotion run my MakeMyTrip.com with or without its partners. |
|
|
|
 |
|
 |
|
|
