What Personal Information we collect from you and how we use it?
When browsing our Website, you
are not required to provide any Personal Information unless and until
you choose to make a purchase or sign up for one of our e-mail
newsletters or other services as described below.
Making a Purchase
In order to purchase travel and/or
related services through our Website, you must provide us with certain
Personal Information such as your name, credit card number and
expiration date, credit card billing address, telephone number, e - mail
address and the name or names of the person(s) traveling (if not you).
We may also ask you for other Personal Information, such as your
frequent traveler numbers. We require this information to process,
fulfill and confirm your reservations and transactions and keep you
informed of each transaction's status. If you are making a reservation
for one or more travelers other than yourself, you must confirm and
represent that each of these other travelers have agreed, in advance,
that you may disclose their Personal Information to us.
If you choose to become a
registered member of Website, you must provide your name, address,
telephone number, e-mail address, a unique login name, password, and
password validation, and a password hint to help you remember your
password. This information is collected on the registration form for
several reasons including but not limited to:
- 1. Personal identification
- 2. To complete air, hotel, car, and other reservations
- 3. To allow us to contact you for customer service urposes, if necessary
- 4. To customize the content of our site to strive to meet your specific needs; and/or
- 5. To
make product or other improvements to our site. In addition, we need
your e - mail address to confirm your new member registration and each
reservation you transact on our Website. As a Website member you will
also occasionally receive updates from us about fare sales in your area,
special offers, new MakeMyTrip services, and other noteworthy items.
However, you may choose at any time to no longer receive these types of e
- mail messages. Please see our Opt - Out Policy described below for
As a Website member, you can
choose to complete your online profile by providing us with travel
preferences, frequent - traveler or affinity numbers, credit card
billing information, paper ticket delivery address, and other Personal
Information. This information is primarily used to assist you in making
reservations quickly without having to type in the same information
repeatedly. For example, you can store your airline frequent - flyer
numbers so that when your make a reservation on that airline, we may
automatically pre - fill the frequent - flyer number input box for you.
MakeMyTrip values opinions and
comments from members, so we frequently conduct online surveys.
Participation in these surveys is entirely optional. Typically, the
information is aggregated, and used to make improvements to the Website
and its services and to develop appealing content, features and
promotions for Website members. Survey participants are anonymous unless
otherwise stated in the survey.
Promotions & Sweepstakes
MakeMyTrip frequently sponsors
promotions and sweepstakes to give Website members the opportunity to
win great travel and travel - related prizes. Information collected by
us for such activities may include contact information and survey
questions. We use contact information to notify contest winners and
survey information to develop promotions and product improvements to the
Automatic Logging of Session Data
We automatically log generic
information about your computer's connection to the Internet, which we
call "session data", that is anonymous and not linked to any Personal
Information. Session data consists of things such as IP address,
operating system and type of browser software being used and the
activities conducted by the user while on the Website. An IP address is a
number that lets computers attached to the internet, such as our web
servers, know where to send data back to the user, such as the pages of
the Website the user wishes to view. We collect session data because it
helps us analyze such things as what items visitors are likely to click
on most, the way visitors are clicking through the Website, how many
visitors are surfing to various pages on the Website, how long visitors
to the Website are staying and how often they are visiting. It also
helps us diagnose problems with our servers and lets us better
administer our systems. Although such information does not identify any
visitor personally, it is possible to determine from an IP address a
visitor's Internet Service Provider (ISP), and the approximate
geographic location of his or her point of connectivity.
"Cookies" are small pieces of
information that are stored by your browser on your computer's hard
drive. There are many myths circulating about cookies, but you should
know that cookies are only read by the server that placed them, and are
unable to do such things as run programs on your computer, plant viruses
such Websites as Expedia and Orbitz, as well as Yahoo!, CNN.com and
other reputable online companies.
First and foremost, you can rest
assured that no personally identifiable information ("PII") about you
(e.g., name, address, etc.) is gathered or stored in the cookies placed
by the Website and, as a result, none can be passed on to any third
Cookies allow us to serve you better and
more efficiently, and to personalize your experience at our Website.
and with respect to advertisements. As to the former, these types of
cookies allow you to log in without having to type your log - in name
each time (only your password is needed. We may also use such cookies to
display an advertisement to you while you are on the Website or to send
you a "Best Day to Buy" email (or similar emails - assuming you have
not opted out of receiving such emails) focusing on destinations in
which we think you might be interested. None of this information is
passed to any third party, and is used solely by us to provide you with a
better user experience on the Website.
A cookie may also be placed by our
advertising server. Such cookies are used only for purposes of tracking
the effectiveness of advertising served by us on our Website and no PII
is gathered from you by the use of these cookies, nor is this
information shared with any third parties. Similarly, a cookie may be
placed by our third - party advertising companies or advertisement
providers or servers. These companies may use aggregated statistics
about your visits to this and other websites in order to provide
advertisements about travel - related goods and services that you may be
interested in or any goods and services of potential interest to you.
The information they collect does not include your PII.
The third - party advertising companies or
advertisement providers may also employ technology that is used to
measure the effectiveness of ads. Any such information is anonymous.
They may use this anonymous information about your visits to this and
other sites in order to provide advertisements about goods and services
of potential interest to you. No PII is collected during this process.
The information is anonymous, and does not link online actions to an
identifiable person. If you would like more information, and want to
explore the option of not having this information collected by third -
Most Web browsers automatically accept
cookies. Of course, by changing the options on your web browser or using
certain software programs, you can control how and whether cookies will
be accepted by your browser. MakeMyTrip supports your right to block
any unwanted Internet activity, especially that of unscrupulous
websites. However, blocking MakeMyTrip cookies may disable certain
features on the Website, and may make it impossible to purchase or use
certain services available on the Website. Please note that it is
possible to block cookie activity from certain websites while permitting
cookies from websites you trust, like MakeMyTrip Website.
From time to time we may add or enhance services
available on the Website. To the extent these services are provided,
and used by you, we will use the information you provide to facilitate
the service requested. For example, if you email us with a question, we
will use your email address, name, nature of the question, etc. to
respond to your question. We may also store such information to assist
us in making the Website the better and easier to use.
What other information should I know about my privacy?
Website contains links to other
websites. Please note that when you click on one of these links, you are
entering another website for which MakeMyTrip has no responsibility. We
encourage you to read the privacy statements of all such sites as their
course, you are solely responsible for maintaining the secrecy of your
passwords, and your Website membership account information. Please be
very careful, responsible, and alert with this information, especially
whenever you're online.
In addition to the circumstances
described above, MakeMyTrip may disclose the Website member information
if required to do so by law, court order, as requested by other
government or law enforcement authority, or in the good faith belief
that disclosure is otherwise necessary or advisable including, without
limitation, to protect the rights or properties of MakeMyTrip or any or
all of its affiliates, associates, employees, directors or officers or
when we have reason to believe that disclosing the information is
necessary to identify, contact or bring legal action against someone who
may be causing interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be harmed by such
activities. In addition, if MakeMyTrip or substantially all of its
assets are acquired, our customer information will most likely also be
transferred in connection with such acquisition
This policy is effective as of 30th
April, 2012. Any material changes in the way MakeMyTrip uses Personal
Information will be described in future versions of this Privacy
Statement. Of course, you may always submit concerns regarding our
Privacy Statement or our privacy practices via email to firstname.lastname@example.org.
will attempt to respond to all reasonable concerns or inquiries within
five business days of receipt.
Thank you for using the Website!