Vivanta By Taj - Holiday Village, Goa Reviews, Goa

The experience at Taj Village was unique and a memorable one for me and my family. The cottage concept took us to a time during my childhood days that were common to most Konkan towns and villages. Staying on the beach with excellent restaurants, the service and cordial atmosphere created by the staff was amazing. The only gripe was that the A/c in the room did not work until late the 1st night after repeated complaints. For a luxury hotel this is just not acceptable. The beach access, pool, kids play area, and well detailed planned Taj Village has done a great job to make it a vacation of a lifetime.

Food is expensive and OK.

We were very disappointed with the type of room we got and the overall service we received. My family and I felt cheated because this was reputed to be a child-friendly hotel, which except for the pool side services, it was not. Our room was run down and clearly needed upgradation. At every restuarant every day we we had to wait a long time for food, waiters never served us water and when they did they never came to refill our glasses. The quality of food at both the high end specialty restuarants - Banyan Tree at The Village and Italian at Fort Aguada was poor. For the amount that I paid per night (Rs 12k for just the room) I felt cheated. Speaking with other guests, some had the same experience. To summarize this is hotel is rated 5 star but the service and rooms are at best 3 star quality.

We arrived at Taj Vivanta which to enter, was harder than the international airport. We arrived on the 2nd Jan. The check in process was definitely not 5 star. Once taken to the room the cleanliness of the hotel was to be questioned and the walk way to our room was filthy. Finally we arrived to our room which was acceptable and comfortable. To no fault of the hotel, unfortunately for us we were put next to a room occupied by children. Lets just say it was not a peaceful experience. When I contacted the reception to ask to be moved as I accepted 'kids play' and did not want to inonvenience them, i was told that there were no rooms available. Overall a good hotel in Goa but quality does not come without attitude which ruined the experience.

The location was quite good, juts near the Anjuna and Calungate beaches (max half an hour ride). The hotel is well maintained. The fact that the hotel is more than 25 years old shows in the fact that some of the equipment in the room is not upto the five-star mark. The rooms are not as luxurious as one would except from a Taj hotel. The breakfast which was complementary with my package and which was provided at Caravella restaurant was excellent and beyond expectation. The main advantage of the hotel is that it lies on a beach, which is a very nice beach with not much of a crowd and which also has water sports facilities. The road on which the hotel is located is also a very pleasant one with lot of restaurants and shops. All in all, i would say that, if one can make a concession in so far as the rooms are concerned, the facilities, location and ambiance are just wonderful. The rooms are not very bad either. They are kind of 4-star and not up to the Taj benchmark.