Vivanta by Taj Reviews, Lucknow

Excellent hotel with prompt service. Lovely staff, always prepared to help at no cost. Very good breakfast. Pleasant welcome on arrival. What one can say of the layout, fantastic. I hope all hotels are built with this type of layout/garden and recreation facilities. Hope to make a trip again. God Bless India.

The food was below standard for a five star especially for a city known for its good cusine.

Just okay 5 star, swim pool was not clean

The experience was satisfying at the end. However the room was not impeccable and the swimming pool not clean. These could however be termed minor irritants. Every other aspect was up to the mark.

This is like a 3 star hotel charging 5 star prices, total rip off. Clearly not a real Taj standard property. The mens toilets in the lobby area were stinking even though at least two untrained hotel cleaners with no understanding of cleanliness or hygiene were loitering around at the door to extract tips. The room given to me - 341, smelt of cigarette smoke all night, which is unacceptable. I was not even asked at the check-in desk about my preference for smoking or non smoking rooms. It was 4C at night but the room heating refused to work even after they sent a mechanic at 11 pm and we spent the night with the room temp at 18C. The carpet had hair and dust mite. The highlight was the shower area in the bathroom which strongly smelt of mould. So clearly the hotel employs untrained staff with no sense of hygiene and cleanliness. There was no attempt from the front desk either, to ask for any feedback. Very poor hotel will never stay there again and recommend against it.

We have stayed in many premium hotels in India but I will remember Taj Lucknow definitely.

Despite being a 5-star, the toilet of the room given to me was very ordinary as the toilet seat had a soiled look, the tiles on the walls were cracked at places and quite ordinary. First, I thought I got the wrong room or was treated with bias. I asked for an extra bed as I had made booking for 3 and also told at the reception and they said they would do it but when I returned late, the extra bed was not there and had to go to the reception again to tell them and give them a piece of my mind. Now, should we call that a 5-star?

Everything is good except the communication. Hotel management did not inform me about the continental breakfast. I am still not sure whether they provide free continental breakfast or not. I heard that any hotel which is 3 star or above will provide the breakfast. If it is available there I missed it. I felt sorry for my ignorance, not prepared what I am getting. The mini-bar prices are expensive.

Staff was very cooperative and helpful and understanding of individual needs both at the restaurant and services levels. Only the health club and swimming pool area need a lot of quick attention.

The stay at the Hotel was a harmonious blend of convenience, cosiness and contentment coupled with culinary delight deserving a revisit.