The Star Regency Reviews, Lonavala And Khandala

Very shabby, not clean and not properly maintained

Room condition and service was not good

Average

Hotel room was not worth as per the rate paid. Room was small, unclean and bathroom was stinking. It is not worth to stay for the amount paid.

Do not keep the commitment. Total 14 hours power off and air-conditioner, television and geyser are not supported by generator. Food quality is poor, hesitated to give complimentary breakfast. Room cleaning was not done even after request.

Hotel is located at a place from where market is not so far that is good. Area of swimming pool is situated in such open place that not everybody can feel comfortable. At all point of time, some one is there near pool. Restaurant services are there but very costly in comparison to other hotel and I had also doubt about quality in maintaining vegetarian and non vegetarian food separate so I preferred not to eat anything as I am pure Jain. There is big problem of lights. When light is not there, it really becomes difficult to reach to your room. Hotel staff never helped by at least giving torch. Hot water is also not available for 24 hours and on demand they provide only warm water. Room space in hotel is very less that you cannot walk properly if you put your luggage. Air-conditioner is there but making lot of noise. Hotel arranged for sightseeing but taxi driver not taken us to water sports place in spite of that place is in running condition. At check in, there was nobody except watch man.

The hotel is away from the main market. The room stinks. No lift facility. Need to wait 45 minutes for 2 cups of tea. Service is not good.

Good hotel.

The services weren't too good. Though it was supposed to have a restaurant too, a lot of items though mentioned in the menu were not available. The room condition was okay but looked quite old. The swimming pool at least during my stay was closed for cleaning, and for the sake of indoor games, it was just carom and table tennis.

The Hotel was under renovation though rooms were good and amenities as mentioned were in place such as swimming pool, indoor games, and restaurants. But as it was off season (Diwali festival), we were the only family in the hotel which made us uncomfortable staying alone in the hotel and on the last night i.e. of our stay in hotel (on Sunday), huge crowd of people from South India came for shooting. They were only workers (not of good standard) making huge noise late at night 2pm which made my spouse afraid. The service was good and everyone was very cooperative which made us some sort of assurance staying in this Hotel. My kids really enjoyed in the swimming pool and playing indoor games. If some playing areas such as swing, slides are made in this hotel, this will attract more families.