The Leela Kovalam Beach Reviews, Kovalam And Poovar

Hotel was amazing.

The hotel is at an amazing location. You will feel like heaven while you are at Leela Kovalam. Services are a little slow specially the Buggey thing. You have to call for a Buggey to move up to the hotel main building/restaurant or down to the beach and for me it never arrived on time.

Not really as the label "Leela".

The hotel has good service, yet the hotel should also consider adding more international dishes in its restaurant menus that do not contain spices since many tourists as well as children do not tolerate much spices. Also as the restaurant managment separated between the vegetarian dishes from non vegetarian. I would suggest also separating the non Halal (lawful food)dishes from the Halal one for Muslims attention or indicating that with a clear sign above the food bowl.

Very Good!

Leela is good brand name but the hotel seems to be very short of staff. Service is pathetic and things are haphazard. To get an omelette you need to wait 15 minutes (still acceptable if there is rush), but getting ketchup should take how much time? For me it took nearly 25 minutes and that too after asking for same thing from 5 staff members. On my arrival day, there was no water / fruit basket in the room. I had to remind them that my package also contains drop off to airport (I am thinking that it is good that I did not utilize the airport pick up service). Rooms do not seem to be 5 star standard. Hotel has multiple blocks and some other buildings (not related to hotel) are also in the same compound. Surprisingly, a road crosses across the hotel (thankfully there is no heavy traffic in the area).

Starting from arrival till departure, the service was excellent. The staff was efficient, the hotel facilities were great and finally the food was lavish and perfect.