The Lagoona Resort - an Ecotel Hotel Reviews, Lonavala And Khandala

The cleanliness and maintenance of the rooms in hotel are very poor. The carpets and bed sheets are stained. Its definitely not value for the money we pay for the service.

Need improvement in service and quality.

Hotel is expensive for the services and ambience provided by it.

Lagoona resort is a wannabe 3 star hotel. Though it is decent, its management can do many other things to bring it up to a better service level. Our stay at their hotel was a mixed bag of comfort, boredom, joy and being cheated. Their location is their advantage. It's 10 minutes drive from railway station. The downpoint is that they do not provide hotel pick-up and drop facility. That's a no-no in hospitality industry for me. A small service like this could win them huge brownies. While their rooms are quite nice. The bathrooms are a let down. They have kohler's accessories. But the rough and unfinished wash-basin's edges take the whole look away. If rooms are a 4 out of 5, the bathrooms are merely 2.5 or 3 out of 5. For me, their bathroom brought their rating down to 3. Else, I would have given them an overall 4. Also, it's the small things which make big differences in customer satisfaction. For instance: 1. They should provide tissue papers in room. Calling room-service/house-keeping for such a small thing is a turndown. 2. They should have wall mounted hair dryer in bathroom. It's kind of expected from decent hotels in today's world. And when I called their house-keeping for hair dryer, they brought one for me. But then, it was some kind of joke. The tiny travel hair dryer hardly blew any hot air. 3. They have nice balcony with nice views and nice coffee table and chairs. Unfortunately, the table/chair are full of dust, cobwebs and spiders. Cleaning them would make world of a difference. The third thing would be that they should be fair with their customers. For a taxi to visit Wax-Museum, which was 3.5 kms away from hotel, they charged us Rs 1000. That was a huge black-mark against their over all presentation. We felt cheated. The taxi person otherwisle would have charged around Rs 500 for wax museum visit + visit to near by market. The differential money, goes to hotel's pocket as their commission. They should focus on bigger picture of customer satisfaction and they would start getting even more customers, rather than making such petty money. Now coming down to their food, I have to say their chef is good. The food was quite delicious. But.... yes, there is a but here too. It's better if you have your food included in package. Because otherwise they charge Rs 800 for buffet lunch per person. I would nevertheless say that the hotel seemed better than the surrounding hotels that we looked at.

This was a good hotel, it was just not good enough for the money I paid. They need to seriously change their restaurant management team.

We were very dissapointed as we had booked the room for New Year. First we were given the dinner vouchers but they were taken back as they said we had not paid for the dinner. It was very embarrassing as our package included Breakfast & dinner. We had to pay at the hotel. Nobody was listening at the hotel. I had reconfirmed the booking with you & also at the hotel. That time it was said that everything was confimed , but.....It was really embarrassing.

Food quality and variety needs to improve, especially the non-veg menu.

Was not worth Rs.6k per night spent at this ‘ecotel’. Firstly, the term ecotel was a misnomer as the resort indulges in the same excesses as other resorts do. Secondly, the facilities were sub-par. The sink in the room allotted to us was malfunctioning, as was the thermostat. The quality of room service was also poor with an order for sandwiches first misplaced and later delayed. The quality of the buffet was quite poor with excessively salty courses matched by excessively sweet deserts. The ice cream was refrozen with ice crystals and uneven consistency. I could go on as i have and probably should. But it's sufficient to say your 6k is better spent elsewhere.

Everything is ok. Nothing spectacular. The service at the dinning should improve drastically. The waiting period is way too long, not at all expected from a hotel like this.

As mentioned on the website of hotel, no weekend activities were organised. As for the food, the spread for breakfast was repeated and also some of the items were repeated for lunch / dinner. While checking for bread, I was informed by the hotel staff, that there is a common Tandoor for cooking vegetarian and non-vegetarian food.