The Backwater Retreat-15 Minutes Drive from Kumarakom Reviews, Kumarakom

Very good the staff are really helpful

Value for money.Good service.

The hotel is a very romantic gateway with a view of the Back waters. The room is good and the staff and management cooperative.

It's a kind of Home stay. House converted into hotel. Owner is nice and co-operative. You can have a leisure stay but don't expect luxury. Best part of this resort is that it is just behind a river/canal. You can enjoy morning coffee with canal view. Food takes little time but fine, they prepare it fresh.

The level of service,food and hospitality can be termed only in superlatives. It was excellent. Special thanks to Mr.Kurian and his team.

Hotel staffs were very good,helpful,food was also good. Nice experience.

Excellent hospitality with personal attention by Mr. Kurien and his family. Highly recommend this hotel

Stay is good, especially if you like to live away from the maddening rush of city. Sit out on the balcony and watch the kingfishers and other birds, an occasional rowing boat passing by right beneath your balcony, etc. Food is drab and a big challenge; we faced a horrible & worst situation with a plate of Biryani. (We agreed to fore-go the experience, but got billed for that as well, the least they could compensated us someway with the food after that experience, which they never did). You may also not get the right choice and taste. The owner is friendly and takes personal care to see everything goes right with your stay. Overall stay=excellent, Service= Good, Food=Bad.

The service of the hotel staff is good. We could reach Kottayam at 2 am in night and the hotel manager was there to receive us in Kottayam and guided us to the hotel. They served authentic Kerala food with excellent taste. However, the quality of rooms and amenities were well below my expectation. In addition, the roads leading to the hotel and Kottam-Kumarakom road is in very bad shape.

We are extremely happy with Backwater retreat. Staff and owner are very polite and helpful. Room was nice. They were always ready to go the extra mile to help make our stay comfortable. Although cooking standard should be improved but that is compensated by their sincerity and eagerness to serve. Mr Kurian helped us to get the best price for houseboat and other tourist activities.