Sterling Holidays -Elk Hill Reviews, Ooty

Rooms were not given properly very adement behaviour.

Its worth only, Rs.1000/day. Though the staff were courteous, the building was a dilapidated one. We had a horrible experience, no co-operation from the hotel when we wanted to checkout one day earlier due to emergency. Even the basic amenities were not provided, the room condition was like a cheap rate hotel.

Hotel location is good though, the approach is a tipsy tardy drive. View from the hotel room is very good. Room is very spacious. Children play area and children activity areas are very good. Room services used to take 25 to 30 minutes to deliver coffee pot. Hotel organized some stage sows like fashion show and orchestra but the hotel staff doubled as artists and they are not professionals at all on the stage. So the shows are of very average quality. We thought professionals would perform and paid Rs 150 per head for entry.

Let me right the best part of the hotel first, hotel Staffs were too courteous. Both the south Indian and north Indian foods were good (except the Soup). Location of the hotel was one of the main drawback, the road towards them is too narrow and roads are too bad especially the drive from the Lovedale junction. The room heaters they provided were too noisy and most of them were not working, at least 3 or 4 times they changed, for one or other reason it didn't worked. B Block was a pretty old block, for sure it needs a maintenance, they were maintained very badly.

Though hotel condition as well room conditions were not well maintaind, services were excellent and staff was very supportive. Food was fabulous and personal attention was amazing.

I had gone with a higher-level picture in my mind about the hotel expecting 3-star services. However, my first impression is very bad and sub-standard with stinking room, noisy bed frame, foul bathroom, torn carpets in the corridor, broken wooden tiles etc. The hotel looks very old, not well maintained and not upgraded periodically. However, I do not have any complaints about the service staff - they were friendly, they were putting their best effort to satisfy their customers, although with a inferior quality infrastructure.

The hotel is in remote location and with no signboards to guide. It scared us when we reached by 6.45 P.M. There was no way to locate except keep asking passers -by. Hotel is under renovation and please do not book anybody till end April.

Good service. Good Staff.