Star Residency Reviews, Madurai

The experience was really very good out there.infact I would say hotel very much goes with its name.

Good location for me.

We stayed at Star Residency, Madurai during our week-long road trip to places in Kerala/Tamilnadu. Rooms were very neat and well maintained. Food at the restaurant was good. Hotel had free wifi which was really helpful. We had a booking for two nights to visit places around Madurai. However, our plans changed and we wanted to go to Tanjavur instead. We got to know that star residency has a branch in Tanjavur as well and asked them if we could stay at Tanjavur the next day. Although our booking was through makemytrip, they were very flexible and let us stay at their hotel in Tanjavur on the second day at a small additional price. We found them very flexible and friendly.

Though I'd stayed only for the night at the hotel, I was quite content with the service provided by the staff.Upon arrival I found myself in a valley of smiles from the very first person I met.My warmest congratulations to the hotel for their choice of personnel. They know how to really make you feel at home, and if you need anything it is like asking a family member. Congratulations from the heart, you were fantastic.

Experience at the hotel was a mixture of both the good and not so pleasant one. We had to wait for some time till he called up his colleague to confirm the booking. Next, we called up the hotel the night before enquiring on the complimentary car transfer as indicated in the hotel confirmation voucher, we got a reply that their pick up vehicle was not free and we can take an auto rickshaw and the hotel will pay for it, but to my surprise that front desk/reception person who was there at that time we reached hotel denied provision of any such compliment even when I indicated the clause in the voucher. I think I have made enough complaints, to the good part of it, the hotel agreed for a0730 hrs check in and out, considering we were to reach at that time, the rooms were pretty neat and the services in the room were good. The Chef of the hotel needs to be given thumbs up, for preparing wonderful break fast which brought memories of the traditional south Indian classical touch. Taste buds rekindled after long time. In any case, we had the privilege to visit Devi Meenakshi Aman temple and Alagar temple and get their blessing. The decision to visit Madurai was taken just the night before n Thanks to 'Make My trip.com', for making it happen.

Nice stay, courteous staff, OK food... good to stay for a day or two

Overall, the expericence was very good. The only problem was with car parking where-in we had to park outside the hotel campus. Good food, nice ambience, hot water etc. helped in a comfortable stay. Recommended.

Hotel staffs co-operation is very bad. Firstly they allowed my guest to stay after ten minutes just they refreshed only, hotel staff called them and said that please vacate the room. This they should inform before check in only.

Hotel needs to install one additional guest lift and a separate service lift.

This hotel is in midst of the town with easy access to all parts of the town. However, the cleanliness, customer service and above all value for money is a suspect. The breakfast at best was average and I would not like to go back to the same hotel if I go back to Madurai again.