The moment we reached the hotel, we were welcomed by two unshaven male receptionists. Before they could make me comfortable they started to debate that they will charge me for extra bed even though I have paid extra for one child. Their argument was that the extra charge was for food and not the bed which I couldn't understand. Then came the food, restaurant was busy because they were hosting a ministers party. The food that was served in the room had no rice because the party had consumed all of it. Moreover they charged me a service charge of 25% as the food was served in my room and not the restaurant. Over all a horrible experience.
Submitted by Rakesh Sony
It was a pleasure to have stayed at Senator Pine n Peak and we were fortunate with our selection. The food was excellent, so was the service. The location of the Hotel is superb, but you have to be lucky to get a mountain facing view.
Submitted by Ebrahim Faizullabhoy
Senator Pine N Peak is excellently located in Pehelgam. However it's model caters to the tourists who are part of packaged tours i.e. who stick to fixed schedules. During my recent visit, since we were traveling with friends and were not part of any packaged tour - our schedules were quite awry and we found that the hotel restaurant service was not really geared for our kind of visitors. To the hotel staffs credit though, they tried as much as they can to accommodate our requests. The highpoint in my opinion is the location of the hotel and the surrounding open space. The staff is helpful, but is restricted by their operating model that works on fixed schedule for breakfast, lunch and dinner which might work for most tourists, but did not work for us.
Submitted by Saurabh Moghe
Pros: great location. Beautiful garden area with view. Good indoor recreational areas for rainy weather. Spacious clean and non-carpeted rooms. Comfortable and clean beds. Generous food with good service. Afternoon coffee/tea/snack provided. Good rate on pony stand. Friendly staff, especially in restaurant.
Cons: need update, especially the bathroom and restaurant.
But all in all a good place to stay for 3-4 nights if you get a good deal.
Submitted by Uyen Wheeldon
Submitted by Seshadri Raghunathan
Excellent hospitality by the staff
Submitted by Sumir Dubey
Poorly maintained rooms. No windows. No service in rooms. But hotel reception was courteous enough to shift to Hotel Heeven on raising complaint. And that hotel is the best ever of my lifetime. Unimaginable window views of flowing lidder river, ice and been mountains. Great service. I will say Hotel Heeven gave me a real lifetime "Heavenly Experience" just opposite to Senator pine and peek.
Submitted by Kamal Bhasin
This hotel rooms have old furniture and outdated fittings However, this remains to be the best located hotel in Pahalgam with a gorgeous view from its garden and its courteous staff.
Submitted by Aditya Mhatre
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