Great location, you get the feeling that it could be. Or was was. Fabulous. For now it accomplishes it is mission well enough, I.e. a safe place to stay in a good location. The service could be a lot better - you get the feeling that they are tied of visitors and their needs. The rooms are a little dated, need more cleaning and investing in new shower curtains every month well at least not have the moulding so obvious. Many things can be over looked by the traveler as long as, at least, they are made to fell valued; which sadly was not the case with us. We were kept waiting for a room which when we finally got it was cramped and stuffy and the Lady at the front desk looked like she really had better things to do. Our greeting was not warm, our departure was not courteous and to be honest we are glad that we just had a day there on the way elsewhere. I would have been less harsh had the price been better and the welcome more - welcoming - but the truth is we found something better, in the middle of Fort, a few minutes away. Refocus on your customers.
Submitted by kenneth olembo
View from terrace is great!
View from any room is bad! Tiny rooms, basic amenities, unfriendly service and no guests allowed in room!
Submitted by Anand Gupta
1. Wifi was not working 2. The staff was very busy with their own routine to pay attention to guests.
Submitted by MUKUND KURUNDKAR
This is Budget hotel with Very good location. Services and standard of Rooms is not very good.
Submitted by Neeraj Mohan
Hotel is very well located to south mumbai colaba area. Its near to nariman point and other business areas.
Submitted by sanjay patel
They have provided any mineral water they provided tea material but no Tea Maket, they claim that there is no tea maker in standard room. Rooms are very small, even I could not taken break fast, only location is good.
Submitted by LAKSHMAN MAHTO
One of the advantages of booking the room is convenience offered by internet. I was asked to give a hard copy print out before collecting room keys. Can't you ask the hotels not to insist for hard copy of reservation, instead ask for ID proof that anyway everyone will be carrying.
Submitted by Maran Govindasamy
Nice and well hotel in Mumbai. Good place.
Submitted by Sujeet Tripathi
This has been the worst hotel booked ever, the manager has been rude and refused to assist in any issue what so ever. Although they claim to have internet facility, this comes with a cost. Due to my sudden booking on make my trip, I could not print my hotel voucher, i humbly asked the manager to please call make my trip, he bluntly refused. They claim to have conferance centre, they do not have that facility anymore, and this posed great difficulty, due to my need to work whilst being there. It was a nightmare, every staff in the hotel called to find about a situation, so the same issue was to repeated. I called housekeeping 3 times for toilet paper, eventually I stormed to reception to view my dissatisfaction. The manager has been more than eager to book his taxi out to us for his commission and called us numerous times trying to organize this.
Submitted by Akash Mathura
Can't watch TV.(second class room)
Submitted by Taguchi Fuminori
The location is fantastic, supper eaten outside was simple and good breakfast was simply disgusting and the coffee inedible! It is a great pity that the so called sea room view which we paid extra for had a very tiny window that you had to stand beside to see anything from due to the positioning of the bathroom. Beds were clean and comfortable so for an overnight stay it was fine.
Submitted by Yvonne Lancaster
Good hotel with clean room and bathroom. Restaurant served good food and location was perfect.
Submitted by Dillip Raghuram
I had a great stay and felt well looked after. Yes my room and bathroom were small but how much time do you spend in there anyway. The room was clean, toiletries were provided, everything worked , window even opened. I found the service provided by staff to be courteous and helpful which is especially nice when you are a woman travelling alone. The room was cleaned each day and my departure wake up call (4 am) happened on time. I cannot really comment on value for money as I did not see or stay in any other hotels in Mumbai. The location for me was excellent with the harbour just across the road and many sights within walking distance. The buffet breakfast was included in my rate and it was a brillant way to start the day.
Submitted by Cheryl Caldwell
Submitted by Bholanath Baranwal
Despite the good location, the service was very poor and insufficient.
Submitted by Amaia
We recommend the hotel.
Submitted by Yairah
Hotel staff is very rude, I had booking for Deluxe Sea facing room but I was given Standard Room. Hotel manager is useless man who didn't refund the difference of amount. I'd request u to refund my difference of amount which is Rs 2000/- . MakeMyTrip is best.
Submitted by Sampat
They refused to give airport transfer which has been given in the itinerary. I had to give Rs. 350/- for the transfer one way in the night at 1.00 am. Next day was a strike of taxis at Mumbai and I paid Rs. 1000/- to an operator to drop me at the airport.
Submitted by Rahul
1) Best thing about the hotel is the location - Gateway of India is walkable, Nariman Point, Dalal Street and Marine Drive are nearby. 2) Other things are satisfactory. 3) Food is good although on the expensive side. 4) Room is small but sufficient if you do not stay in all day. Recommended if you are on a fully packed visit and will be staying at the hotel only for rest.
Submitted by Santosh
Location wise this hotel is very good but services are average.
Submitted by Subrato
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Sea Palace Hotel, Mumbai
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