Royal Hotel Reviews, Nainital

I would recommend the hotel. However, on an overall basis, hotel is good but the room I had been allotted was not upto the mark and to my satisfaction. The very first impression on entering the room was not good (keeping the location of the room etc.). So there is a scope for improvement for upgrading the condition of the rooms especially for the type of rooms I was allotted.

Our experience at this hotel was absolutely pathetic. The double room we were allotted was at the far back end of the hotel with a lot of dirt/noise all around. The room was in a filthy condition with dirty bedsheets and the bathroom was smelly with chipped walls. the furniture was antique and the television in the room was from the 1980s era and was obviously not working. The photos of the hotel that were given on makemytrip.com did NOT match are not of the actual room and or of some other room class. The food was also very basic and was not at all prepared to a decent hotel's standards. Our room had lots of noise outside due to lots of street kids playing nearby. We complained to the management and only managed to get a Rs. 300/- discount on our lunch bill. The owner of the hotel even tried to get us to shift to an even more pathetic room by making all kinds of excuses. For a hotel costing Rs. 3,500/night, this hotel was absolutely not worth the money.

The hotel is an old property, not maintained well enough. The room allocated was at the back of servant quarters. The room was too small with hardly any place to move. There were electric wires protuding out of switch boards. TV never worked. Overall a very poor experience.

The hotel has a beautiful courtyard and an entry way. The building is majestic, however, the maintenance of the rooms is not as good. Also, they charge exorbitantly for morning tea and breakfast. The service at breakfast was very slow. The hotel staff is wonderful and the hotel manager is very nice and cooperative. Overall, it was a good experience but we felt that it should have been a lot better for the price we paid.