Pine Ridge Hotel Reviews, Darjeeling

Location is good.Room service was good and transparent.

If proper investment is made this property can be easily turned into a 5 star one.I think it has THE best locational advantage in Darjeeling and also has a heritage value.Room has a fire place which is an advantage.However the hotel staff should display at least some amount of smile and welcoming behaviour.Room service worse than the worst.I also found dogs sitting in front of the main lobby and the staff didnt bother about it.After 9.30 pm I did not get drinking water and had to drink bathroom tap water for emergency.Negative sides apart I must mention this is a good value for money for budget travellers ,has the potential to become a 5 star property and easily the best location in Darjeeling ! Would love to stay again if the rooms are properly maintained and cleanliness and good room service are ensured in future.Dont mind paying a higher amount for the rooms.

Better customer care needed. Cleanliness aspect need improvement. However for avg middle class, the hotel is recommended.

It is not upto the standard

Hotel location is very good however room condition and room services are really poor.

Not up to the mark in comparison to the tariff and facilities of other hotels

The Hotel was once a heritage hotel located at prime area near the mal road during my childhood days. Now it is like managed by the security guard/ordinary bellboys called from the street who does not even know how to talk in a decent manner and even are rude to you making false allegations that you told them what you have not. It was a horrible experience. There was no way to come out because you do not get a refund otherwise my children and wife and ready to go elsewhere.

Room is spacious. Room location is very good, near to main market. But room service is very poor

my trip to Darjeeling had to do with a lot many things. It wasn't just about Chowratsa and the tiger hill but about the people, about the flora and fauna, about the terrain and climate, about the pre-independence aura and the way the place has metamorphosed post independence and my experience wouldn't have been this cherished had it not been the time spent at the pine ridge. It is surely one of the finest hotels I have ever stayed. A must visit for sure. The location, the architecture, the long corridors. It was more than I could have asked for.

Hotel service was not at all satisfactory, abusive behavior of hotel staff, We got deluxe room booked but geyser and room service telephone stops working after 9pm without any prior notice, no room service staff for the same, not even drinking water provided even after repeated request, no prior arrangements for chimney/heater at room even after being informed of delayed check-in at night, dirty blankets with stains around. Except the location the hotel is not to be recommended.