Palms Hotel Tower and Villas Reviews, Mumbai

Hotel infrastructure is too good. They give you a royal treatment. Its a best place to stay when you visit Mumbai.

Excellent room and a great view from the window, that is where the good part ends. No wifi even in the lobby, I had to complain over 2 days to fix the wash basin which was holding on the dirty water. I had to remind about the towels, very unfriendly staff, spa, gym nonfunctional, no concern shown by the staff when there was no food on the buffet. The location is so far away into the woods and ride is so bumpy that you would digest all your food. You even have to pay a toll to enter the road to the hotel. It was difficult to find a smiling person from the staff, especially the women behind the reception. They have no understanding about the hospitality industry. I do not recommend this hotel.

The approach road to hotel has potholes. Disgusting roads. Asked for cab to report at Airport but didn't come. Poor service.Not recommended for stay

Average to good experience! Not a lot to write about.

Hidden cost is very high. Staff is not coprative

The bathroom shower leaks from all possible places. The western commode does NOT have any means for you to wash up. AC in the room is always low in cooling and can not be changed. Check in and check out usually take 30 mins. Breakfast is NOT given after 10:30 AM even if late by 10 minutes. Pool is dirty. A plate of two boiled eggs is @ Rs. 425/= plus room service of Rs. 150/- on every room service delivery.

Wasn't a good experience at all...the ambiance was dull, the interior of the room, especially the bathroom, was not cleaned properly.

Need to significantly improve quality of infrastructure and services.

On arrival they were confused about the accommodation and thereafter they allotted us other category of room then that booked. Really Hopeless.