Narayan Niwas Palace Reviews, Jaisalmer

Property is very good. Real feel of a heritage haveli or palace. But service was average, zero hospitality, very cold attitude , food below average, tv was not working .

Though the hotel is a real good property but it is not run professionally.There is nothing like House Keeping at all.No drinking water in the room,dirty linen and towels not changed for two days.No power back up and no televisions.It was really very very disappointing.No value for money.

The property as such is nice, however the maintainence of the place is bad. The house keeping services is pathetic. The entire hotel other than the rooms are not swept and mopped in weeks. The used linens, towels and scattered outside every room by the housekeeping team. The feedback provided here is not be in the race for best written review. This is genuine feedback. If the property is maintained well, it will be one of the best properties in Jaisalmer.

While the infrastructure is good, however service was very poor. There was no intercom in rooms, electricity was coming and going, TV wasn't working. AC was dripping water. Food was awful. I don't know whether it is because it was kind of off season but situation was quite unhappy.

It's one of the biggest and finest properties of Jaisalmer and in fact a real haveli with big rooms, a very nice lounge and bar, lot of open spaces and very nice roof, food is good, staff is very helpful, we reached the hotel at 5 am in morning and were immediately allotted a room, that was a very nice gesture on the mgmt part. But there seems to be shortage of staff also hotel needs to keep the environment more lively even if the no of guests are low, but otherwise one of the best options to stay in Jaisalmer. A must recommend.

Rooms are dirty, no hot water, staff rude and untrained, food is really expensive (300rs for a 2 toast with a slice of cheese inside)

I can say this is the best hotel in Jaisalmer after seeing Jaisalmer for 2 days. The hotel is ideally located in a calm place (compared to other hotels) and close by to railway station (around 2 km) as well. The hotel is very clean and the food is good as well. The hotel staff is kind and polite too.

Nice property, enjoyed the stay, though standard rooms are very small and not that equipped, but overall experience was great.

Narayan Niwas Palace is an excellent property, rather a very lavish and spacious one. But they should improve upon their restaurant services.

Hotel was good, but intercom was not working. We had to travel a long distance to convey our message. Hot water was not running, but they provided us with bucket of hot water. The behaviour of all the staff members, especially the person managing MR Mishra was excellent. Manager was also moulding. In spite of deficiencies in service, I am satisfied only because of the well behaviour of staff.