Its a nice resort located right at the beach. If you are looking for a beach experience then this is one of the good ones.
Submitted by Nitin Manchanda
The location is good and food is awesome but room maintenance is not that good.
Submitted by Seshagopal K
The trip was a long weekend getaway with the family (2 adults + 1 kid)
The good things:
1. The place was decent; spread was decent and the food tasted above average
2. The layout of the resort was good; there were things for my kid to be engaged; beach was maintained properly; there were people (lifeguards) monitoring the beach
3. location of the resort - close to MGM Dizzee world and there was a 20% discount on the entry ticket to MGM which was good (we went on a holiday and it was very less crowd in the theme park)
The things that could be improved easily:
1. Room service - it was really bad; the resort needs to improve its room service greatly (that is if they want people to order room service). it takes a lot of time for something very simple to come to the room
2. Front Office - when we checked-in, the opinion we got was that the front office folks was not sure of how to handle a large crowd (holiday season). they were very haphazard and trying to do it quickly without even talking to the customer. i got a wrong room and had to wait outside in the drizzle before moving to the right room
The not-so good things that definitely need improvement
1. The people at the hotel - there was not one friendly smile to us during the entire stay at the hotel; either at the restaurant (had a rude experience of one of the waiters telling us not to sit at a particular table) or with the room service
2. Room neatness - the standard has to grealy increase when compared with other resorts in the area; not properly maintained at all and especially in the rains, there were unwanted things in the room
Room categories - the Club suite was priced lesser than the Park View room (which i had booked) but there was no park view at all. hence between a club suite and park view - its better to book a club suite - it has locations close to the beach; the park view is slotted in obscure corners of the resort. So my reco is to go for the club suite
In summary: Overall it was an okay experience due to its location, but there is a long way / list of things to be improved for the resort management.
Submitted by Madhu Senthil Thanikasalam
Location: The resort is located right next to the beach, with a beach facing restaurant. The rooms are a couple of minutes walk from the beach as well.
Rooms: The rooms were spacious and clean, with a large french window overlooking the rear of a row of other rooms. No major complaints, except that the rooms need to be aired out a little bit more.
Dinner: We did not have dinner there, but the spread looked decent enough. (There are some 5 star options that are less than 15 min away ;)
Breakfast: The breakfast spread was decent with dosa, idli, pongal, omlette, french toast, fresh juice, salad bar (of sorts). The timing is critical though, it become very crowded around 9AM.
Beach: Nice and clean beach with a dedicated guard to prevent people from venturing too deep into the water. Can't blame them though, the waters were a little choppy at the time. Use the pool if you want to take a swim (if you remember to carry your own swimming gear)
Submitted by Aviral Sharma
The hotel was excellent with beautiful location and with all services that help us to relax. MGM Dreemz was an additional attraction to this hotel. Hotel staff was very helpful and courteous. Breakfast spread and mouth watering food was good for children. The only problem we faced was the delay in room service due to the fact that rooms and kitchen or restaurant were at a distance from each other. It was definitely a good value for money hotel.
Submitted by Sanjay Sharma
We did a mistake staying at the resort. AC - Chennai is super hot and we feel if there are power outages the resort should always keep a fan in the room. Also at night when there are power cut we have to get up with sweat and start the AC, very pathetic. In addition on the subsequent day the AC went off and no cooling, the maintenance guy came and opened the entire AC and started maintenance, there were leaks due to codensation and he told us samsung has a turbo option if pressed for fast cooling we have release it, now how a guest would know about this. Food - At the time of checkout we arranged for a hire taxi, resort charge double the cost. We had 45 minutes so called the taxi accordingly. Ordered for lunch (steam rice and dal makhani) after 30 mins we started following up and the room service person convinced us twice that its coming in 2 minutes on my raising voice he said the distance of your room is quite far and my person would also want to send other order. I was very angry.
Submitted by Pravin Nair
Very plesant stay loved the hote and the services.
Submitted by Daniel Selvan
I have stayed there a couple of times in 2006. Now,the services appears to have improved. Propmt response from the reception. Well maintained pool. Improved taste of food in the restaurant. No much disturbances from the crows in the beachfront dining tables [thanks to the nets].
Submitted by Naveen Chandar
The rooms had a very bad smell and had hair all over the place. The washroom was unusable.
Submitted by Narpendra
MGM has a big brand name and for that I booked this property. I checked in by 2 pm and the room was hot like an oven. Hotel guys had not got the air-conditioner and fridge on. When I switched on the A/C it just blew hot air. It was not in working condition and the room continued to be hot. In the summer heat, even the fridge was not cooling up. TV was giving only some regional Tamil channels, none of the national channels were coming and the hotel guys said that the link is down. The room was totally dusty and dirty, it did not look like someone ever cleaned it in recent times. After 3 hours of struggle and bad fight, they agreed that the A/C is not working, and shifted us to a better room where things were working. But the purpose of us going on holiday was lost as our mood was spoiled by all these arguments. So we just spent time in other room check out time. It was a highly useless holiday. Instead of getting a nice relation and rest, we got only tension and headache.
Submitted by Prasanna
More improvement is required on housekeeping. Also better packages (value for money) are suggested.
Submitted by Karthikeyan
Good place to spend a weekend with family. One can enjoy the beachside along with good ayurvedic massage and we can splash in pool etc.
Submitted by Gaurav
Service in restaurant must be improved.
Submitted by Saravanan
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