Hotel Willow Banks Reviews, Shimla

The location of the hotel is phenomenal. The room was something which every visitor would love to have. Nice view of the ridge from the balcony. View of the mall, view of the valley, every thing one can imagine. The hotel staff was very supporting and I am really lucky to find such a place to stay. Whenever I visit Shimla, I am pretty sure I would be staying in this hotel only.

Stayed here for two nights, It is ideally located at the Mall and few yards from Govt. Lift, thatÂ’s what is required in Shimla. Smiling front office staff with prompt check-in ,Tidy rooms with good View and very small balcony, little bit poor plumbing in toilets leaking taps and shower without pressure though that doesnÂ’t matter much, Room service quite slow although food was excellent and bit expensive. Our plan was without breakfast so cannot comment on that. I will definitely recommend it for excellent location and good food.

We went there in August 2011. The hotel is good, excellent location on Mall Road. Food is average. They have facilities like pool, billiards etc but chargeable at exorbitant rates. Otherwise the hotel is good. Don't expect anything lavish but the rooms are comfortable.

Hotel room condition is so pathethic. Staff is also rude and very unfriendly. I regret the decision of choosing this hotel. We did not have a choice so had to stay with them. Food was so expensive and was served in very less quantity. Also they are cheaters, when ordered 5 rotis they gave 4 rotis and charged for 5 , this was repeated twice or thrice.

The hotel is not worth the money spent. Service is slow and only advantage is the location of the hotel.

The stay at Willow Bank was comfortable and enjoyable. The services provided are good and prompt. The staff was very helpful and cooperative.

Location wise it is best hotel for people who want to shop as it starts from one end of the Mall Road. As far as scenic view is considered it is OK as you can see some mountains but filled with houses and building rather than greenery or some natural beauty. The food which was part of my package was excellent. The dinner served was good variety and excellent taste. The live music in the restaurant was too loud and uncomfortable, and the singers were really singing badly. The bed linen was not good and carpet was full of dust. But as my stay was not too long it was overall OK.

Service. Quality of dining needs improvement.

Our stay at this hotel was more incidental than planned as it was a last minute booking that we made through the travel portal (MakeMyTrip.com). We opted for a CP plan for the room which included breakfast, which was quite average. Since it was a last minute booking, the only option available was the Premium Room, which although was spacious, but very average (wonder how the other category rooms would have been since the highest priced Premium rooms were so average). The room had a tiny balcony which offered a view of Shimla. The food was once again average. The approach to the room was either from the main reception area and alternatively from a small alley from the open terrace restaurant (which to my surprise is not fenced or secured and can be accessed by anyone, a point which can leave you vulnerable). The location of the hotel (right on the famous Mall Road) is in my opinion only great point for the hotel.