Hotel New Bengal Reviews, Mumbai

The hotel makes up for most of its under comings just by its location. We particularly didn't deal with the hotel staff as we used to dine out and were on a leisure trip with preplanned schedule, so cant say about hotel staff much. However, room service could have been better and AC should have behaved like one(making more noise than a air cooler). However, the hotel staff was quick enough to change my room while checking in to one which had a couple of windows and was near to the balcony(one of the best places to relax in hotel). The hotel has some cheaper options without AC as well. Considering it to be a budget hotel, would say that had a trouble free stay.

Bad.

If you are looking for a place with easy accessibility and out on a short trip than you can definitely give New Bengal a try. The single rooms are very small but then again, its Mumbai.

Ordinary services compared to the charges. Elevator did not wor for a long time.

Hotel is located in a good location. Near to CST railway station and Stadium. It is cheap and worth each penny comparatively to other hotels. But don't expect much services and facilities.

The rooms are very small. Staff are friendly.

I stayed at the hotel for 3 nights, the room I was given was clean and tidy, quiet in the evening, air con, tv with good mix of channels including Ten Cricket :) the staff were friendly and helpful when needed, breakfast was either indian or continental, good restaurants close by, location is ok, VT staition only a short walk away or cheap ride in taxi to Colaba, only issue is the 9am check out time.

The Hotel Reception is very very bad. His name is Abhishek. He does not know how to talk to people. I had a very very bad experience with the hotel check-in staff. I strongly reccommend not to book this hotel.

Restaurant not clean. Food quality bad and unhygienic. coffee tea tumblers not washed properly and too old. Lift too small. Single Executive Room is too small to live.

My room was right next to a loud and dripping air-conditioned unit in the hallway. The Executive Room was not much larger than the small bed. The room was not at all modernized. The bed sheets were stained. The bathroom did not have a proper shower area: using the shower head caused the entire bathroom (and at full pressure, the bedroom) to become wet. Also, the room could not be completely sealed from the outside (i.e. from insects) because of poor quality windows in the bathroom and between the bathroom and bedroom. The air-conditioned unit did not have any knobs and thus could not be adjusted without pliers (it was also very noisy). On a nice note, the "Indian breakfast" included with the room was very tasty. The front desk staff and helpers were also very friendly. There was no lock-box in the room, but the front desk has a deposit box for long-term storage.