Hotel Merwara Estate - A Heritage Hotel Reviews, Ajmer

The room was not well ventilated.Non availability of heater and hot/cold water.Overall experience was not pleasant.

Though the hotel was situated at a good location, there was a major problem with the hot water service in the bathroom and wash basin. The hotel staff said they have to start the hot water and I need to keep the tap open to flush out the cold water in the line. After letting the tap open for more than 45 minutes I was not able to get hot water , the water was just lukewarm. In the morning same incident got repeated and I had to get buckets filled with hot water (as per hotel staff) whereas the water was just warm. I had my 1 year daughter with me so had to face tough time. Whats the use of all the extravaganza when the basic facilities are not available. Not worth staying at all.

Huge infrastructure, poor maintenance. Staff very friendly, good service. Expensive hotel for that price.

Only positives are its heritage status and location overlooking the lake otherwise its all bordering on the ludicrous. There is no room service to speak of. The rooms are of regal bearing but shabby. The estate is rented out for various gatherings and marriages which are conducted in the open disturbing the tranquility. Definitely not a starred property.

Beautiful location, very nice, humble and polite hotel staff. Nice & tasty food, scenic view from the top...I would love to visit this hotel again...

The hotel property was beyond expectation. The rooms were very spacious, much more than what is normally offered by any standard 5 star hotel. The dining service was however understaffed and service was time consuming. Hotel staff were very courteous. The hotel is currently undergoing touch-ups as part of a renovation drive to make it at par with other 5 star hotels and service is only expected to get better. I would strongly recommend this hotel as this is great value for money and one gets the full atmosphere of staying at a heritage hotel.

Pathatic service, food was horrible.

Amazing location, beautiful property, rooms are clean, service is good. With a little more effort on the food quality and development, it has the capacity to become the best hotel in Ajmer.

The restaurant service was bad. Ordered for pineapple juice and they give us cut pieces of pineapple. Ordered for black coffee and they gave us black tea. we stayed for 2 days and there was no buffet on d 1ast day with a fixed a la carte menu. The 2nd day had a buffet with a limited spread. Again, the tea served was absolutely cold. On asking for fresh tea, we could hear the waiter cribbing. The water in the tap was absolutely cold. You had to keep the tap on for at least 15 mins before you could get hot water. In 2 degrees temperature, it was definitely bad. On the whole the hotel building is well made and maintained.

The hotel was excellent. The style was a bit kitschy but elegant enough. The breakfast was a little basic though. General service was good but restaurant service was average. Overall, I would recommend the hotel based on its location next to the lake, beautiful view from terraces, and room was great too. We stayed in room 320, whose entrance was from a courtyard, which felt nice.