Hotel Mass Reviews, Pondicherry

Very good.Thank you make my trip.

We checked out within half an hour of Check in because of poor condition of toilets and beds but signed for paying full amount. Not at all value for money. Around there many hotels are available at even lesser rates.

Condition of services are very poor, specialy, bathroom material condition maitenance of AC system hangers towels even not provided very very poor hotel.

I booked room for 2; landed up in getting 1+1; thats the thing which was not at all excepted. hotel people were not ready to listen, the only statement which I was getting - There is no other room available. The room condition was bad; it was smelling with beer. But again only one room available. So we had no choice. The food was terrible; Too costly and not at all good. I ordered for cheese naan. I could hardly see any cheese in it. It was so horrible that the same night I vomitted as I was not able to digest that; I guess that speaks a lot of the food. Next day as we were tired again we took risk; thought of ordering plain simple food; rice + daal tadka. It was also hopeless; rice not properly cooked and daal was real bad. We have to leave as it is. Our 1000 INR lost in two meals; finally had to survive with Bread+butter which we were carrying for emergency. Though the breakfast was complementary; the same menu was available daily with no variety. Dosa / Vada :- Don't even dare to have it. You can survive with Bread+butter+jam and tea. The worst food of my life I had was here only. I gave my car for vallet parking @ night and told the staff I will be needing it tomorrow morning 5:30; as we have planned to see the sun rise. Morning I took the keys and see to my surprise the car was parked such that I cannot take out as they have parked couple of other vehicles in front of it. They asked me to wait; after 15 minutes I finally started shouting at them, then they started to work on it. The sunrise time was 5:58 and Finally I got my car outside the hotel @ 6:10. Waste of my time and energy; the whole mood got spoiled that too early morning. It was supposed to be a 3 star hotel - not even meant to be 1 star hotel. I have serious suspicion on the star rating of the hotel. The only time we enjoyed was when we were outside the hotel. Serious NO to the hotel. It was more of a lodge than a hotel.

Mass is the worst possible hotel on earth.

The staff is polite and professionally trained. Room service is quicker when compared to simailar hotels. I experienced some delay at the reception desk while checking in and checking out.

We stayed at the Hotel Mass in Pondicherry for the x'mas weekend. Although the hotel looked decent from the outside, the condition of its rooms were pretty bad. The fact that it's a 24-year-old hotel explained the old furniture and the antiquated TV. But what really put us off was the bed linen, which was old and stained, definitely not welcoming! The upholster on the couch was also stained and faded. There were two separate single beds which when we asked to be joined, revealed a tiny puddle of water from some leak! In short, not a great place to stay and definitely not 3 star!

Good service, friendly.

Pondicherry is the place where most of the tourists come to enjoy the beaches and if same goes with you then Hotel Mass might not the right choice. Hotel is near to the Bus Stand and Railway Station but not the beaches. Most of the beaches don't have wash rooms or changing rooms so if you are all wet then go back to the Hotel in the same condition. Rates are quite high as per the ambience and Cleanness of the rooms. If you are on your honeymoon then this might not be the right choice.

The hotel is not in a central location, which is a drawback as you canÂ’t just walk around. On the other hand, the hotel staffs were quite good and helpful.