Hotel Mandakini Reviews, Kanpur

This is the worst hotel I have ever stayed in. For the past 2 years that I am using Makemytrip to book hotels and this is, indeed, the worst one. I am writing this review, still sitting in the hotel, early in the morning after a sleepless night. I checked in on Feb 28 evening and the reception is a drab. The guy at the counter had no clue that I have a confirmed booking! After sorting out the check-in problem, I was led to the room on the 3rd floor, in a rickety lift. The room door did not open as it was jammed. After forcing my way in, I discovered that the A/C does not work. After 3 hours of repeated reminders, finally someone attended to this and the A/C started working. The nightmare started when A/C started, there was some sort of horrible smell permeating through the room. So, I switched off the A/C. The linen on the bed was dirty, with hair and stains all over. Had to yell at housekeeping to change the linen. The toilet had no toilet paper or health faucet..just a mug!!

Even though promised to pick at airport, anyone didnÂ’t come there at Kanpur Airport for one hour. Finlay reached the hotel by auto.

Food needs improvement.

Good service and the quantity of food served in the amount charged is impressive.

Improve the service.