Hotel Crystal Palace Reviews, Shimla

Excelleny location. Just adjoining to the lift.Best thing is cars can directly drop you at the hotel door unlike the problem faced by the hotels in the mall.Food is cheap and quantity is good and quality is ok..staff is helpful..overall it was a good experience at a reasonable price...

Hotel crystal Palace rooms were sub standard and too small. We were not given any heaters as complimentary even rooms were booked at such high prices. Toilets were filthy and room service was frustrating. Definitely not value for money. We also found that other better hotels were available at very reasonable prices in current.

Staff is very cooprative. Hotel location is nearby to bus stand. very offerdable.

Service is very slow.

Good

I had a really horrible experience with the kind of service and facilities at this hotel. The hotel staff is not pleasent at all with the customers. The condition of the hotel rooms and bathrooms is pathetic.I went there with my family and stayed for 2 days on 23rd & 24th april 2011.The whole experience at hotel was horrible.Filthy room & toilets. Stained bedsheets and mosquitos.I have never stayed in such a bad hotel for this price anywhere in the world. I will not recommend this hotel to anyone.

Rooms are messy just like middle class standard room. Checked out with happy note but subsequently while viewing hotel food bills, it was surprised to note that I was billed with the food items which neither ordered not consumed. Countersignature system should be there to avoid such excess billing, which goes unnoticed while leaving hurriedly due to parking problem.

Value of money.

The hotel rooms are very small, one can hardly keep 3 piece of luggage inside. The bed is not even 6 feet in height my legs were out of bed. The hygiene in washroom is really bad. The good part of hotel is prompt room service and food. The waiters will disturb you asking to give order for food which is irritating. Not a good place to stay.

Hotel location is good but room washroom is in bed condition, all taps had leakage and old fitting. Room service is not good even in last 3 days they will not change your drinking water, for that also you have to remind them. Heater was provided on rent. Food is very costly in comparison to other hotels and market.