Hotel Best Western Merrion Reviews, Amritsar

The hotel is located close to Railway station and just away from main road that makes it an excellent choice as it is away from noise and pollution yet any place in Amritsar is easily accessible. I requested for early check-in and late check-out for the 2 rooms that I had booked. Hotel staff did not confirm it in advance but both my requests were fulfilled. Staff is helpful and friendly. Rooms are spacious and decor is done tastefully. It was a wonderful experience staying here. The room service was excellent but highly overpriced. That is the only negative that I can see. But being in Amritsar, one can easily avoid the costly room service and try excellent local food.

great hotel. wish they would check on their food service.. efficient food service would give them top marks

A decent hotel to stay in Amritsar for work of leisure, functional & clean. Can do with an improvement on service and the buffet breakfast front. Overall a satisfactory place for a short stay!

Backed with a decent loation in Ranjit Avenue, Best Western Merrion is a comfortable place to spend a couple of days in Amritsar. Maximum 10 minutes road drive from the Golden Temple & Jallianwala baugh this is apt for the seldom traveller. We were disappointed with the standard of cooking (Indian), breakfast & service standards within the restaurant and it is way below international standards. The facilities in the hotel are decent and the rooms are nicely done up.

Inconvenient location, marred by poor service and not as per international value for money Best Western standard. The location is far away from Golden Temple and is fairly secluded, surrounded by two other hotels & commercial buildings and nothing else! The hotel does not provide any shuttle service to Golden Temple, which is provided by another reputed brand in Amritsar. The staff appeared to be under-trained. Check out took a very long time.All charges were pre-paid through MakeMyTrip portal and there was nothing much to be done. While I was waiting at the reception for check out, two other guests came over and asked for the Manager to express their dissatisfaction with the hotel. I overheard the Manager apologizing to them also. On the night that we arrived, both the restaurants were booked for private-use and hence not available for other guests and residents; this is not expected at a international chain branded hotel. Another important thing is that no identify proof was sought from us during check in at all. This I believe is a serious lapse on the part of the process; whether it was a wanton move on the part of the particular staff or the hotel process allows to check in without verifying identify of guests - I cannot ascertain. The rooms are small and so is the washroom, though that is expected in a Best Western property.

The hotel's service was very slow and clumsy. Hotel staff had to be reminded thrice before they could set up an extra bed requested at the time of booking. Also we were charged for snack bar when we did not even use the same. On confronting, the manager refused to come out and talk, leaving everything in the hands of reception desk staff.

I was pleasantly surprised by the overall care taken by the entire staff to make our short stay a very pleasant and enjoyable.

Great location, good breakfast, and gave me an early check in and a late checkout too.

Decent Hotel Value For Money

The bathroom was stinking and it was poorly stocked. The breakfast was very average