I was under heavy work load at the moment I reached there. The room, bed, air conditioning and food were all superb, I mean to say top class. The only problem was their cable connection which didn't provide many options. I missed the Indo-Australian T20 cricket match.
Submitted by Vikram Aditya
The New Market is less than 5min by walk. Room is compact, but has all minimum necessary facilities including coffee maker in the room. The bath enclosure inside the bathroom has an high-end shower with very good pressure. Only problem with it is that to get hot-water we have to go through the cold-water section with increasing pressure when we start getting hot water and the water outlet is not designed to handle so much volume of water, resulting in flooding the floor.
Submitted by Raghavendra Bhat
originally stayed in 2011 when hotel was first built,standards have slipped,but the staff assured me that a refurbish was imminent,so will stay again in Dec 2013.
Submitted by Cyrus Driver
Maybe I am getting picky in my old age, but this place was terrible.
We checked in late at night. The bellboy who took us to the room checked the toilet and left immediately without even waiting for a tip, which I found odd.
Later at night when I went to use the toilet I realised why. The flush was not working and it was filthy. The walls were brown dirty.
In the morning I complained to the front desk and they said they would send someone to check it. We left for breakfast. An hour later we returned to the room, voila! it was as it was. Nothing was done. The toilet flush was still kaput. I went down to the Front Desk and screamed at them and they really had nothing constructive they could say or do. By the way the TV too had no English channels, not even an English news channel. They had nothing to say about this too.
After much screaming and arguing they moved us to a neighboring room. At least the toilet was working. The cleanliness of the toilet was equally bad. I protested about the cleanliness and the condition of the Towels that were grey and not white. They said they had nothing better to give me.
I decided to complain to Make-My-Trip by email. The next day I received a call from make my trip late in the day. They told me the Hotel Manager had told them all was ok and there was no complaint about the facilities. I said it was a lie because even the TV in the new room was not working. I was then conferenced in with the manager on the phone and he seemed to be surprised at what I was saying. 30 minutes later he came to my room and got the TV working and later got some English channels working. Unfortunately he was not able to clean up the Toilet and I left the next morning, feeling thoroughly dis-satisfied and cheated.
Submitted by Douglas Fernandez
The Hotel is well located. It is surprisingly quiet for the area. We chose the Hotel partly based on the beautiful pictures of the website. Indeed, the hotel is nicely decorated however it is not well maintained. For example, towels were poor quality and not sparkling clean. The nice flat screen TV was not working! The staff was nice but hopelessly inefficient! Overall, not a bad choice if you do not expect more than average.
Submitted by Ginette Demers
Nice and cosy rooms, good food ,polite staff in reception, friendly waiters
Submitted by Arun Narula
The hotel is strategically located which is good, but the size of room is very small.
The variety of food for breakfast is very limited.
The door lock was not functioning - Room No. 110 in ground floor.
Submitted by Anantha Raj Swami Raj
Although our stay was satisfactory but the room initially allotted had some issues. It looked like there was no proper pesticide control and cleanliness was not properly maintained. Later on we got another room which was good. The service level was good.
Submitted by Durganand Jha
Hotels rooms are good n clean but their food is pathetic specially for vegetrains...I wanted to order something which can come fast so their staff at restaurant gave an option of omlete I had informed him before tht I want it veg and told him twice tht I need veg...it did tasted weired and later on came to know tht it was with egg...its absolutely unacceptable, all their food were smelling like its been made in some non -veg oil...so I dnt recomend it for food but staying it was good.
Submitted by Pulin Shah
Room was well decorated. Services was okay. Costly food and test is okay.
Submitted by Manoj Kumar Mukhi
This is my third time in this hotel. I used to love it very much. This time,it was a big upset. The two front desk ladies were the most horrible and unwelcoming receptionists. They would not cater to my requests properly. No wifi facility during the whole stay (but it was mentioned in makemytrip as available). Got bit by bed bugs the first night. I tried to complaint at 2:15 AM but found no one in front desk. I asked them to clean my room instead of changing my room but to my surprise, I still found the dead bodies of bed bugs which I have killed the previous night. Stayed for three nights for business purpose but my schedule was immensely disturbed by the absence of internet facilities. The room access card did not work the whole time. Mr Sheevnath was a good help. Dinner was extra salty. Breakfast was a buffet, so it was OK. This time, I am really sorry to turn my back on one of my favourite hotels in Kolkata. If I had known this would happen, I would have never booked it.
Submitted by Vanlal Malsawma
This hotel is deteriorating. When I booked this hotel, I didn't remember that I had opted for a bed with bed bugs. This is unacceptable for a 3 star rated hotel. Its my third time in this hotel and I used to love it before. This time it was all disappointment with no internet facilities. The front desk ladies were so unhelpful. I really regret staying here this time. Sorry, but its true.
Submitted by Vanlalmal Sawma
Decent hotel. Cordial staff. Would have liked if Hotel had options available for arranging reliable Local taxi. Also, Hotel staff should be more forthcoming in helping the guests with their sight seeing & city information queries.
Submitted by Kartik Deshmukh
Shower was not working,staff service is bad,no WiFI working,AC was not working on first day
Submitted by Jeenesh Shah
As I read that hotel will give the transfer facility for Rly stn./Air port but they refused for it. Please insert the second taveller's name as Mr Devendra Prasad in your Hotel voucher. Because theree is no provision in booking slip. It is required by our office. Other response of the Hotel was good. Thank u.
Submitted by Vijay Kumar Mathews
Overall a good hotel which give value for money.
Submitted by Sarfraz Khan
Good overall experience. Rooms were comfortable albeit of a smaller size. The bathroom fittings though modern were functionally not convenient and need a look over. The restaurant food was good. The service during day was excellent but slow.
Submitted by Prashant Johari
This is my second stay at this hotel and will always prefer it to any other Hotel in Kolkata.
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