Holiday Inn Gem Park Reviews, Ooty

The hotel is completely rundown, water gets clogged in bathroom and condition of bathtub & commode are in a bad shape. I have taken photographs to publish on every possible travel sites. Elevators are unsafe; no safety sensors, no air-conditioning, swimming pools are not manned, the hotel is more used for government & corporate programs where it does not impact the individuals. Not a hotel for people going on holidays.

Wi-Fi did not work at all. Complained many times, but no one took it seriously.

Overall the experience was pleasant.

No training for staff. Though they try hard to help, they don't have the capacity. 4 Star prices-Lodging level services. Unfortunately, there are not many better ones in that city. So, I might need to stay there if I visit again. The good: Staff who try their best to help you. Hassle free check in and check out. Very prompt housekeeping. The bad: Leaking taps, knobs that refuse to turn, doors that don't close smoothly, 450 rupee buffet with very few items.

Good

Service is poor! staff is very lazy.

Hotel had a damp feel to it. Sevice was average.

There was no hot water in the bathroom that we checked-in. We had asked for space heaters as centralized heaters are turned only from 8:00 pm - 10:00 am. They did not provide us with space heaters. Coffee cups were not properly washed and had lot of stains. Bedsheets were not clean. TV remote did not work. Rs 5500.00 per night for this hotel is a ripoff. I am extremely disappointed.

The location of the hotel was a little away from main market. No Auto n taxi avialable. You need to depend on hotel vechicles which charges you Rs.150. The hotel is expensive but the service is good. The view of the hotel is also good. Food is good but expensive. Over all expensive hotel with good service.

The hotel is little bit costly (3K +per night). The location is good if you are looking for relaxation in a cool place at the top of the hill having nice view of the valley, but away from Ooty main city (2 km). Communication from hotel is problem - no auto stand nearby and it's not walkable to/from city. If you hire a cab from hotel it costs you min Rs.150. Ambience of room and hotel is very good but room maintenance could be better. Entrance part of my room's floor was worn out. But the room was very clean with good lighting as shown in the website (Deluxe Room). Room service sometimes little bit lazy and bathroom does not have a bucket by default. I had to request 2 times before getting it. Overall the staff behaviour is very friendly and welcoming and the reception was very warm with the lady receptionist wearing a smile. Hotel is having a no of options for dining but also little bit costly (lunch/dinner around Rs.450 per head in one of the restaurants, Toda Cafe). If you are looking for swimming pool you can get a pool with warm water only on weekends. I stayed in the hotel for 3 nights and overall it's a good hotel and I would like to recommend it from cleanliness point and if you are looking for a quiet place to relax yourself, but be sure that each time you want to visit city you need to spend Rs.150 for cab. Return way you can get an auto at Rs.50 / 60.