Durga International Reviews, Udupi

Very good hotel to stay near by bus stand and center of the city.

Over all ok.

Easy approach to the bus stand and hotel room are excellent with the facilities.

The hotel is situated at a very central location. Though the hotel is rated 2 star, there is no proper lift (mostly does not stop or under repair) and there was no hot water facility in room. Windows does not open. The first room allotted was totally stinking and we had a horrible night. On request they changed our room after 5 hours.

The hotel is ok

The Hotel condition and services are just OK, the location is a good plus point, though overall I feel they can improve on their services, especially the reception staff.

The hotel is ideally located and had all the comfort for a one day stay.

If they can provide hot water, it would be good.

Overall a pleasant experience though I had to request for a AC room in view of the inexplicable heat and humidity during this part of the year. The Hotel could be more customer friendly in terms of providing some information on travel, bus timings etc., . The front desk did not have any info to help us out. Also while the hotel room saff are reasonably good and well behaved the Hotel could very well appoint a better person at the front desk.

Initial View When I called Durga Hotel to confirm my booking a day ahead (4th Dec), hotel reception claimed no knowledge of the reservation and cited "No Vacancy" rudely. I then had to take the matter with makemytrip.com (MMT.com) to resolve the matter, which they did. Thanks to Nancy of MMT.com. On arrival The receptionist was clearly unaware of MMT.com and I had to talk to Mr.Kotian, the manager to get a room. It can be seen that the hotel had not kept a room vacant for me though I had a reservation, and just gave me one that was then available. The receptionist asked my choice of AC/ non-AC room though my booking on MMT.com was for a AC room. The Location The hotel is rather noisy in location given that it is on the main road in Udupi and next to the bus stand, a big no-no for any decent hotel. The room Clean and bright with running water and clean toilet; sheets were clean and the room did not have an musty smell. The AC was noisy though effective. The elevator was not timely and being on the fifth floor, this was a nuisance. Room Service The room service was quick and friendly. Food served was in clean plates and tasty. General feel The elevator being out of view of the reception area (located strangely in the first floor) is a bit if a concern security wise. I myself observed some strangers (non-guests) coming in for a quick wash from the street in the morning through the elevator that opened up on the street itself. In summary The hotel is recommended though somewhat pricey compared to its competition and for Udupi town. The service is ok and non- intrusive. There is ample and guarded car parking space and food is on par with what is expected of Udupi, where the idli and dosa originated.