Blossom Resort Reviews, Kasauli

Breakfast was Included in our package. However, hotel denied the same to us. After intervention and showing our hotel booking voucher, they agreed. I don't think this kind of incidents should be reported.

Holidays are time to relax and enjoy but to our dismay our trip to Kasauli was ruined by the place we stayed at. Our resort ‘Blossom Resort’ had been exceptionally bad in terms of services and severely lacked even on the basic hygiene front. We reached their at around 11 am and had to wait for an hour so that our room could be readied, as guests, we expected at least a drink and a comfortable place to sit which could not be provided to us. On reaching the room we found them extremely unlivable from hygiene point, washrooms were dirty and even the used soaps and shampoos were lying there, to add to it all water supply got disrupted in between and we could not bath and get ready for the planned trip. Services were so poor that even an ordered cup of tea would take 2 hours to reach the room, bed sheets were all spotted and dirty and towels were awfully filthy we ended up using our own clothes as towels. Rooms did not have a master key so if you accidently ended up locking your room leaving the key behind the only way to unlock was an attendant jumping into your balcony and breaking your balcony door to enter the room. Heights was when my friends trousers got missing ,but the worst part was even after hearing all the complainants the managers and caretakers were highly inconsiderate and did not even once apologized for the inconvenience faced by us. This has been by far the worst trips I have had and the sole reason is ‘Blossom Resort’

Hotel owner was not accepting any booking. His behaviour was not acceptable. Food quality was not good which is offered along with package.

The hotel is very nice, hospitable serene with majestic view from room balcony. Very nice staff and very courteous owner.