| General |
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| What type of buses can I book a ticket for? |
| You can book a ticket for Volvo, Air Conditioned, Non Air Conditioned, Deluxe, Semi Deluxe, Sleeper, Semi Sleeper and many other bus types. |
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| What are the specifications of a Volvo, Sleeper and Semi Sleeper buses? |
| Volvo buses are luxury air conditioned buses; Sleeper buses have berths similar to those on a train where L indicates Lower Birth and U indicates Upper Birth; Semi Sleeper buses have reclining chairs. |
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| Does MakeMyTrip.com operate these buses? |
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MakeMyTrip.com does not operate any of the buses. We are merely a platform to facilitate bus ticket bookings. The buses are operated by various bus tour operators with whom we have an alliance with. |
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| Registration Information |
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| Do I need to register on MakeMyTrip.com to book a bus ticket? |
Registering on MakeMyTrip.com is not necessary to book a bus ticket. You can book a bus ticket as a guest or registered member. |
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| What are the benefits of registering on MakeMyTrip.com? |
As a registered member of MakeMyTrip.com, you will be entitled to savings and benefits on our various travel products including airfares, hotel reservations and holiday packages. |
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| Booking Information |
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| How can I book a bus ticket? |
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| You can book a bus ticket online on www.makemytrip.com or meet with a customer care representative at any of MakeMyTrip.com's retail offices across the country to make a booking. To know the MakeMyTrip.com office closest to you, click here |
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| Can I book a return bus ticket? |
| Yes, you can book a return bus ticket but you will need to make separate bookings for each bus sector. For example, to book a Mumbai-Goa-Mumbai bus ticket, you will need to make two transactions. One for Mumbai-Goa and the second for Goa-Mumbai. |
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| I don't have internet access. Can I still book a bus ticket? |
Yes. You can book a bus ticket by walking into any one of MakeMyTrip’s retail offices across the country and meet with a customer care representative to make a booking. |
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| How will I receive my bus ticket? |
| All bus tickets booked through MakeMyTrip.com are e-tickets. You can take a print out at the time of booking. The same will also be sent to your email account. You will be required to take a printout of the ticket and present it at the time of boarding the bus. |
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| Can I reserve my seat on the bus when booking my bus ticket? |
Yes, MakeMyTrip.com enables you to choose your own seat from the bus seat map based on your own preference. |
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How do I know the seating plan in a bus? |
| Seating plans on the bus follow a standard wherein 2+1 or 2*1means that the bus has 2 seats on one side and 1 on the other side of the aisle; 2+2 means that the bus has 2 seats on one side and 2 on the other side of the aisle; 2+3 means that the bus has 2 seats on one side and 3 on the other side of the aisle. |
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Ticket Information |
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| Can I board the bus without a printout of my e-ticket? |
| You cannot board the bus without presenting your e-ticket. It is mandatory to take a printout of the ticket and present it at the time of boarding the bus. |
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| Do I need to present any identification while boarding the bus? |
| You will need to show a photographic identity proof (passport, driver's license etc.) along with the bus e-ticket to the bus conductor when boarding the bus. |
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Payment Information |
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| How can I pay for my bus ticket? |
If you purchase your bus ticket online, you can make your payment using a credit card, cash card, debit card and internet enabled online bank account. If you purchase your bus ticket offline, additional payment options are cash and cheque. |
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| Can I pay for someone else's bus ticket? |
Yes, you can pay for someone else's bus ticket. It is not necessary that the person paying for the bus ticket needs to be the passenger. |
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Boarding Information |
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| Where do I board my bus from? |
You can board your bus from various "boarding points" mentioned on your ticket. For more information on "boarding points", you can contact the specific bus operator on the details mentioned on your ticket. |
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Cancellation Information |
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| Can I cancel my bus ticket? |
You can cancel your bus ticket. To do so, you will need to call our customer care centre at 1800 102 8747 (Toll Free, All Major Operators) or 0124 - 462 8747. You can also send an email request at Busservice@makemytrip.com. |
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| Is there a cancellation fee? |
A cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies by bus operator as well as the time before departure a ticket is cancelled. The cancellation policy applicable on your booking is printed on your e-ticket. Please refer to your e-ticket for the same.
As a general guide, the cancellation penalty applicable is:
- Cancellation more than 24 hours before travel - 25% of the fare
- Cancellation within 12 to 24 hours before travel - No refund in some cases, for others 75% of the fare
- Cancellation within 12 hours before travel - No refund
There are certain exceptions to this policy. Some bus operators do not allow cancellations and hence no refund is possible in such cases. Such exceptions to the cancellation policy, as may be applicable to your booking are listed on your e-ticket.
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| I have purchased 6 bus tickets but would like to cancel 2 bus tickets. Can I do that? |
| Yes, you can cancel your bus tickets. However, partial bus tickets under one booking cannot be cancelled. You will need to cancel all the bus tickets under your booking and make a new booking for the bus tickets you require. |
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Refund Information |
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| How and when will my refund be processed on a cancelled bus ticket? |
| Your refund will be processed within 7 business days from the date of your cancellation request to your credit card/debit card/cash card/bank account as was used for making the booking initially. The refunded amount will reflect in the next billing cycle of your credit card or in your bank account statement/cash card account. In some cases, where an online refund is not possible a refund cheque/demand draft will be dispatched to your mailing address within 10 business days from the date of your cancellation request. |
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| If I miss my bus, am I eligible for a refund? |
No refund will be processed if you miss your bus. |
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| I had booked an Air Conditioned bus but the bus operator made me travel in a Non Air Conditioned bus. Can I get a refund? |
In such cases where the class or type of bus ticket booked differs from what you actually travelled on, refund will be based on the difference in fare between the higher and lower bus type. Kindly note, the refund will be generated by the bus tour operator and MakeMyTrip.com will not be responsible in any away. |
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| What are the other cases when I am eligible for a refund? |
You are eligible for a refund when the bus tour operator cancels the bus. Kindly note, the refund will be generated by the bus tour operator and MakeMyTrip.com will not be responsible in any away. |
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Travel Information |
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| Can I modify my bus ticket booking? |
To change your bus ticket booking, you will need to cancel your original ticket and make a new bus ticket booking. |
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| I am travelling with a child. Do I need to purchase a bus ticket for him or her? |
There will no charges for children below 2 years of age. They will not be given a seat and will have to travel in an adult's lap/seat. For children over 2 years of age, a full ticket will need to be bought. |
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| Can someone else travel on my bus ticket? |
No, someone else cannot travel on your bus ticket. You will need to present a photographic identity proof (passport, driver's license etc.) along with the bus e-ticket to the bus conductor when boarding the bus. The name of the person on the bus ticket MUST BE the same as that on the photographic identity proof presented. |
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| How much luggage can I take on the bus? |
| The luggage policy varies from operator to operator. You can contact the specific bus tour operator on the details mentioned on your ticket for details. |
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