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| Success story of the online travel leader : |
MakeMyTrip is the pioneer of the Online Travel Industry in India. Founded by Deep Kalra in 2000, the company initially focused on the US-India travel market. In September 2005, MakeMyTrip.com launched its India operations and has been growing exponentially ever since, with annual growth rates in excess of 100%. The company is on track to achieve sales of INR 2500 crores in the f.y.e. March 2010. MakeMyTrip is the dominant market leader with over 50% market share.
When MakeMyTrip set up operations in India, the traveller had limited choice and was obliged to buy what the travel agent wanted to sell. Power lay in the hands of the travel agent and not the traveler. With the launch of its web site in 2005, MakeMyTrip empowered the Indian traveller by providing several choices and best-value services online. Today, the website is the most-visited travel website in the country. MakeMyTrip leads the market with innovative products and services, selling over 12,000 air tickets, 1000 hotel room nights and 200 holiday packages daily, and enjoys a reputation for offering the 'best deals' in travel. It is the largest OTA (Online Travel Agent) in India and among the top 3 travel companies in the country.
To date, over two million customers have bought travel services from MakeMyTrip with best-deal assurance, along with unbeatable offerings like Money Back Guarantee, Lowest Airfare Guarantee and India's Lowest Prices. The key driver of the website's success is its proprietary technology and product positioning. MakeMyTrip.com connects real-time to all airlines systems using 'direct connects' and XML feeds, guaranteeing the lowest air-fares and real-time booking. For consistently providing value-added services to its customers, MakeMyTrip was adjudged the Best Online Travel Company by Galileo Express Travel World in 2007. The ComScore Media Matrix ranked MakeMyTrip among the top 10 visited websites in India, and the most-visited travel website in India. It was awarded the "Emerging India Award" by ICICI Bank & CNBC-TV18 and voted one of Asia's hottest technology startups by Red Herring in 2006. MakeMyTrip continues to be consistently recognized by both airlines and hotels as a top sales performer in the travel and tourism industry.
In 2007, MakeMyTrip added another dimension to its offering via full-service travel stores in several key cities to promote and sell high-involvement products like holiday packages. A first-of-its-kind search matrix enables effective hotel search and travel 2.0 components make online hotel reservation on MakeMyTrip a compelling proposition. Continuing with its focus on technology innovation, MakeMyTrip has also pioneered 'travel m-commerce' in India by offering the complete search and booking experience on the mobile. |
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| Services Offered : |
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Air Tickets: Search, compare and book tickets on any airline, including LCCs (Low Cost Carriers) and full service airlines |
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Hotel Reservations: Real-time booking of over 25,000 domestic and international hotels at discounted tariffs |
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Car/Taxi Bookings: Book a car at special prices for airport transfers and excursions |
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Holiday Packages: Buy holiday packages within India or foreign holidays at great prices |
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Road trips: Myriad options for motorable trips from all large cities; with interactive maps |
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Weekend Breaks: Thousands of options for short stay holidays at all price points |
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MakeMyTrip.com offers B2B services too. Local agents around the world can access the above products through its extranet, IndiaAhoy.com. |
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MICE: The meetings, incentive, conferences and exhibitions team provides a stellar service which has been testified by over 200 corporate houses. |
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| Customer Support : |
All operations of MakeMyTrip.com are supported by their 24x7 customer care centre. Prospective travelers and customers can call toll-free numbers in the US (1800-INDIA-10), India (1800-11-8747) or can chat online with the Travel Consultants to seek assistance for their travel needs. This world-class, 350-seat call centre is located in the NCR region (Gurgaon).
You can write to the management with your feedback on our services at share.feedback@makemytrip.com with an assurance that you will hear from us within 24 hours. |
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| Management : |
Deep Kalra, Founder & CEO, MakeMyTrip.com: Deep is the pioneer of Online Travel in India. His company, MakeMyTrip.com is the dominant player in the travel industry and also the largest ecommerce business in India. Deep established the company in April 2000 by drawing on his experience from successful stints at GE Capital, AMF Bowling Inc. and ABN AMRO Bank. Deep is a member of the Executive Council of NASSCOM and chairs the NASSCOM Internet Working Group. He is also a Charter Member of TiE (The Indus Entrepreneurs) and serves on the Board of TiE New Delhi. Deep is a member of CII's Tourism sub-committee and a regular speaker at internet and travel conferences. He currently serves as an Independent director on IndiaMart.com, a leading B2B website. Deep is a founding member of "I am Gurgaon", an NGO focused on the improving the quality of life in Gurgaon. Deep holds an MBA (PGDM) degree from the Indian Institute of Management, Ahmedabad (1992) and a Bachelor's Degree in Economics from St. Stephen's College, Delhi (1990).
The senior management team of MakeMyTrip comprises Deep Kalra (Founder & CEO), Keyur Joshi (Co-Founder & COO), Sachin Bhatia (Co-Founder), Rajesh Magow (Co-Founder & CFO), Chetan Oberoi (CTO), Mohit Gupta (CMO) and Rajnish Kapur (CIO).
The Board of Directors includes eminent members such as Ravi Adusumalli and Vibhor Mehra, Softbank Asia Infrastructure Fund (SAIF); Sanjeev Aggarwal, Helion Ventures Pvt. Ltd; Tim Guleri, Sierra Ventures; Sanjeev Bikhchandani, Naukri.com; Philip C. Wolf, globally renowned travel guru and Frederic Lalonde, ex-Expedia and a travel industry veteran.
In addition, MakeMyTrip.com has over 700 Trippers to meet the needs of the burgeoning travel market, and continuously developing new avenues of travel offerings.
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| Contact Information : |
India - Gurgaon |
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon - 122016
Haryana
India
Phone: 0124-462-8747 , 0124-289-8747
Toll Free: 1-800-11-8747 (TRIP) (From BSNL & MTNL phones)
Toll Free: 1-800-102-8747 (For Airtel Subscribers)
Fax Number: +91 124 4395100
View Map |
India - Delhi |
MakeMyTrip India Pvt. Ltd.
2nd Floor, Plaza Cinema Building
H- Block, Connaught Place
New Delhi – 110001
India
Phone: 011-4352-8687
Fax Number: 011–4352–8688
Operational Timings: 1030 hrs – 1930 hrs
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India - Mumbai |
MakeMyTrip India Pvt. Ltd.
3rd Floor, Premier House
Plot No. 38
Central Road, MIDC
Andheri (East)
Mumbai � 400093
India
Phone: +022–4064–8687, 022–4064–8747
Fax Number: 022–4064 8672
Operational Timings:
Weekdays – 0930 – 1800 hrs
Saturday – 0930– 1300 hrs
View Map
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India - Nagpur |
MakeMyTrip India Pvt. Ltd.
277, Mona Enclave
West High Court Road,
Opp Pyramid
Gokulpeth
Nagpur - 10
India
Phone: 0712-661-8747
Fax No.: 0712-663-8199
Operational Timings:
Weekdays – 1000 hrs – 1900 hrs
Saturday – 1000 hrs – 1400 hrs
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India - Nashik |
Make My Trip India Pvt Ltd
2 Tushar Building Ground Floor
Opposite Hotel Patang
Sharanpur Road
Nasik 422002
India
Phone: 0253–6618679/81/82/83/84/85/86/87
Fax No.: 0253–661–8689
Operational Timings:
Weekdays – 1000 hrs – 1900 hrs
Saturday – 1000 hrs – 1400 hrs
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India – Goa |
MakeMyTrip India Pvt. Ltd.
1st Floor, Durga Chambers
18th June Raod, Panjim
Goa – 403001
India
Phone: 0832-2428747, 0832-2428687-89
Tele Fax No: 0832-2428690
Operational Timings:
Weekdays - 0930 hrs – 1830 hrs (Lunch break from 1330 hrs-1430 hrs)
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India - Ahmedabad |
MakeMyTrip India Pvt. Ltd.
4th Floor, Arvind Avenue,
CG Road,
Ahmedabad
India
Phone: 079-4021-8747
View Map |
India - Bangalore |
MakeMyTrip(India) Pvt Ltd.
Unit No. 301, Cears Plaza,
136, Residency Road,
Bangalore - 560025
India
Phone: 080-4113-8747
Operational Timings:
Weekdays - 0900 hrs - 1900 hrs
Saturday -
0900 hrs - 1700 hrs
View Map |
India - Kolkata |
MakeMyTrip(India) Pvt Ltd.
S-201, 2nd Floor,
Ideal Plaza,
11/1 Sarat Bose Road
Kolkata - 700 020
India
Phone: 033-4005-8747 , 033-4005-8687
Operational Timings:
Weekdays - 1000 hrs – 1800 hrs
Saturday - 1000 hrs – 1400 hrs
View Map |
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India - Surat |
MakeMyTrip(India) Pvt Ltd.
Shop No. S/7,8, Rajhans Plaza,
Opp Tribhuvan Complex, Ghod Dod Road,
Surat - 395007
India
Phone: 0261-654-8747
Operational Timings:
Weekdays - 1000 hrs – 1800 hrs
Saturday - 1000 hrs – 1400 hrs |
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India - Vadodara |
MakeMyTrip India Pvt. Ltd.
"SAARTHI", Shop No. 110 & 111
11/12, Nutan Bharat Society
Alkapuri
Vadodara
India
Phone: 0265-645-8747
Operational Timings:
Weekdays – 1000 hrs – 1800 hrs
Saturday – 1000 hrs – 1400 hrs |
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India - Chennai |
MakeMyTrip India Pvt. Ltd.
Shop G 6, Ground Floor
Gee Gee Emerald, 151 Village Road
Nungambakkam
Chennai – 600034
India
Phone: 044-4261-8747
Fax number: 044-4559 0165
Operational Timings:
Weekdays - 1000 hrs – 1800 hrs
Saturday - 1000 hrs – 1400 hrs |
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India - Ludhiana |
MakeMyTrip India Pvt. Ltd.
SCO - 35, Firoze Gandhi Market
Ludhiana – 141 001
India
Phone: 0161-463-8687
Fax number: 0161-460-0649
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India - Indore |
MakeMyTrip India Pvt. Ltd.
Silver Arc Plaza,
Race Course Road,
Janjeerwala Square,
Indore - 452001
India
Phone: 0731-423-8747
Fax number: 0731-409-6349
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India - Jaipur |
MakeMyTrip India Pvt. Ltd.
Kamal Ratan Chambers Complex,
M.I Road,
Jaipur - 302001
India
Phone: 0141-409-8687
Fax number: 0141-409-8688
Operational Timings:
Weekdays - 1030 hrs – 1930 hrs
Saturday - 1030 hrs – 1430 hrs |
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India - Pune |
MakeMyTrip(India) Pvt Ltd.
PT Gera Complex,
Bund Garden Road,
Pune- 1
India
Phone: 020-4007-7755
Fax number: 020-4007-7747
Operational Timings:
Weekdays - 1000 hrs – 1800 hrs
Saturday - 1000 hrs – 1400 hrs |
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India - Chandigarh |
MakeMyTrip(India) Pvt Ltd.
SCO 43-44, Level 1
Sector 8-C, Madhya Marg
Chandigarh - 160018
India
Phone: 0172-462-2744, 0172-462-2755, 0172-304-2215
Fax number: 0172-461-0974
Operational Timings:
Weekdays - 1000 hrs – 1800 hrs
Saturday - 1000 hrs – 1400 hrs |
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India - Lucknow |
Make My Trip India Pvt. Ltd.
Office No. 9 & 10
Ground Floor, Shalimar Square
B N Road,
Lucknow - 226001
India
Phone: 0522-407 8687
Fax number: 0522-407-1310
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India - Hyderabad |
Make My Trip India Pvt. Ltd.
ABK-OLBEE Plaza
Road No. 1, Banjara Hills,
Hyderabad
India
Phone: 040-4032-8747
Fax : 040-4032-8757
Operational Timings :
Weekdays - 0930 hrs to 1830 hrs
Saturday - 0930 hrs to 1700 hrs |
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India - Guwahati |
MakeMyTrip India Pvt. Ltd.
Pushpanjali Complex,
Near Rajib Bhawan,
GS Road,
Guwahati - 781005
India
Phone: 0361-246-8747 |
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| USA |
60 East, 42 Street, 411,
New York,
NY - 10165
Tel: +1 212-760-1511
Fax: +1 212- 656-1303
Toll-Free: 1-800-INDIA-10 |
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| India Ahoy |
Suite 501, Level 589 York Street,
Sydney 2000,
Australia
Call Free: 1300- 66-4404 |
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